Mostbet Casino - I am facing withdrawal problem with Mostbet

Dear Askgamblers Team,

please update the dispute amount : 48037 €

Dear Mostbet Casino,
please update on my complaint,
I'm attached the screenshot of my profile so you can find my gaming id ,

thank you

Hello, Dear Emailchangerequest!

Thank you for reporting the situation. You will need to go through the KYC verification process to withdraw your funds. You have already submitted the documents, if we need any additional information, our specialists will contact you via contact email. The verification will take some time, please wait. We'll get back to you when we have an update.

Have a nice day!
Best regards, Mostbet.

Dear Mostbet Casino,

please change my new email and new mobile number,

I'm already contacted by new email for update my new email and mobile number,

please help me,

kindly first change my new email and new mobile number,

thank you

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello, Dear Emailchangerequest and Askgamblers Team!

At the moment the KYC procedure is ongoing, the player is in dialog with the security department, additional documents have been requested from the player via email.
Dear Emailchangerequest, your request to change your personal information in your account has been accepted and is in process.

Have a nice day!
Best regards, Mostbet.

Dear Mostbet Casino,

first please change my new email and new mobile number in my account,

please change my new email as soon as possible in my account,

I'm many times send my documents for email change to your security department,


also attached my screenshot and documents,

please change my new email and new mobile number,


thanks for understanding 🙂

Dear all,

This complaint has been reopened as per Mostbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello, Dear Emailchangerequest and Askgamblers Team!

We have received the information and are pleased to announce that the player has completed the KYC verification process and successfully withdrew funds. Please confirm that the problem has been resolved.

Have a nice day!
Best regards, Mostbet.

I'm not withdraw 😭,

i don't have access to my registered email since 16 day's ,

I'm request for email change request since 16 day's,

my problem is not solved 😡😡,

my only problem is email change,

please change my new email,

Mostbet Casino is froud,

I'm not able to login since 16 day's ,

how can I withdraw money,

i don't have access to my registered email since 16 day's,

what going on ,

who withdrawal my money 😭,

dear Askgamblers team please help me, mostbet Casino done froud with me

Hello, Dear Emailchangerequest!

Thank you for the answer. Don't worry, we'll be sure to check it out. We have passed on the request for verification and will get back to you when we have news.

Best regards, Mostbet.

We have clarified the information, your email address has not been changed because you did not provide all the requested information. Our specialists have requested data from you via contact e-mail [email protected]. Please reply to the email and send the required data. After that your data in your game account will be changed.

Best regards, Mostbet.

hello mostbet Casino and Askgamblers team,

my balance should be € 48037,

but today I'm login and see my balance is only € 0.2,

hello mostbet Casino, please give my full amount to my account,

where is my funds 48037€ ,

froud happened with me ,😢😭,

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, Dear Emailchangerequest!

We have passed the information to the responsible department, checking takes some time, we will get back to you when we have news. Thank you for waiting.

Best regards, Mostbet.

I'm waiting for my funds,

Please give compensation,

I want my full balance 48037€

Dear all,

This complaint has been reopened as per Mostbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello, Dear Emailchangerequest and AskGamblers Team!

We're always interested in getting to the bottom of a situation. We have conducted a thorough check. After completing KYC, the player claims that his balance should be €48,037, but on January 10th he logged in and the balance was only €0.2. Thus, the player claims that the funds disappeared from his balance.
Аs a result of check we did not find any incorrect write-offs from the player's balance. The player lost his balance as a result of casino bets.
We've also sent details to suppor­t@a­skg­amb­ler­s.com.
We hope this information will help you to be sure that we are acting honestly and we ask you to close the complaint.

Have a nice day!
Best regards, Mostbet.

Dear mostbet Casino,

Kindly please give me atleast 5000 € ,

Please give me 5000 € for good ratings,

Please give me some money,

Dear @Emailchangerequest,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.