Mostbet Casino - Complaint regarding address card acceptance and withdrawal of winnings

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, Dear PRINCES2020!

We are sorry to hear about your negative impression. We always strive to improve the experience of our users and deal with any situation. We have received information on your request, you need to go through KYC procedure to withdraw your funds. Unfortunately, you have not provided all the documents. Our specialists have sent an email to your contact e-mail requesting additional documents. Please reply to it.

Have a nice day!
Best regards, Mostbet.

Dear Mostbet Casino,

Thank you for your response. However, I am writing to express my continued frustration regarding the issue with my address card and the withdrawal of my winnings.

I have already submitted all the required documents, including my address card, multiple times, but they have been consistently rejected. I have received your email requesting further documents. Please note that I will receive the papers regarding my income verification tomorrow, and I will send them to you immediately upon receipt.

As previously mentioned, I have won a total of €96,261.91, of which €16,329.91 has been paid out. The remaining €78,008 is still pending due to the address card issue. I request your assistance in resolving this matter as soon as possible so that I can receive the rest of my winnings.

Please provide clear instructions on any additional documents required and ensure that there are no further delays in processing my withdrawal. I am eager to resolve this issue promptly and appreciate your cooperation.

Thank you for your attention to this matter. I look forward to your swift resolution.

Sincerely,
PRINCES2020

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, Dear PRINCES2020!

Thank you for providing the data. We have received information that you have successfully completed the KYC procedure. You have already successfully withdrawn some of your funds. Please confirm that the complaint has been resolved.

Have a nice day!
Best regards, Mostbet.

Dear @princes2020,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Mostbet Casino,

Thank you for your response and information. However, I would like to inform you that my issue has not been fully resolved. Although the KYC process was supposedly completed successfully, your system still has not been updated with the correct information. As a result, I am still unable to withdraw the remaining funds.

I have won a total of €96,261.91, of which €16,329.91 has already been paid out. The remaining €78,008 is still pending. Please assist in resolving this issue so that I can receive the full amount of my winnings.

Please confirm that you have received all the necessary documents, update the KYC process with the correct information, and inform me of the next steps regarding the withdrawal of the remaining amount. It would be appreciated if you could expedite this process so that my issue can be resolved as soon as possible.

Thank you for your cooperation and prompt action.

Sincerely,
princes2020

Dear all,

This complaint has been reopened as per Mostbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello, Dear PRINCES2020 and AskGamblers Complaint Team!

Thank you for the opportunity to provide an update on this case.
We have received information that the client have successfully completed the KYC procedure and makes successful withdrawals. Dear PRINCES2020, when you have withdrawn all funds, please confirm here that the complaint has been resolved.

Have a nice day!
Best regards, Mostbet.

Dear @princes2020,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.