Beschwerde #239 Mostbet Casino

Account Frozen gaming id 196236303

Von rajesh0307

vor 11 Monaten

Dear AskGamblers Complaint Service,

I am writing to formally submit a complaint against Mostbet Casino regarding the unjustified freezing of my account and their failure to release my funds. My Mostbet gaming ID is 196236303.

My account was abruptly frozen on June 29, 2025. At the time of this action, my account held a significant balance of approximately INR 351,000. Following the freeze, Mostbet requested that I submit documents for identity verification (KYC).

I diligently complied with their request and submitted the required documents. However, Mostbet inexplicably rejected my submitted documents on more than five separate occasions. Each rejection was met with insufficient guidance on what specific issues needed addressing, making the verification process unnecessarily arduous and frustrating. After persistent attempts on my part, my documents were finally accepted on July 3, 2025, or the date they finally confirmed acceptance].

Subsequent to the acceptance of my documents, Mostbet informed me that a video call would be scheduled for further verification. I was informed the video call would take place on July 3, 2025]. I ensured my availability for this call as instructed. However, Mostbet failed to initiate or conduct the scheduled video call, leaving me in an unresolved state of verification.

Despite my full cooperation throughout this protracted process, and Mostbet's own acceptance of my documents, my account remains frozen. This prevents me from accessing my substantial balance of approximately INR 351,000. This situation is entirely unacceptable, as I have fulfilled all requested procedures.

My desired resolution is the immediate unfreezing of my Mostbet account (User ID: 196236303) and the full release of my funds, totaling approximately INR 351,000, so that I may initiate a withdrawal without further unwarranted delays or obstacles.

I have compiled comprehensive supporting documentation, which I will attach with this complaint. This includes:

* Screenshots demonstrating the frozen status of my account.

* Chat logs and email correspondence with Mostbet support detailing my numerous attempts to submit KYC documents, including evidence of their multiple rejections and eventual acceptance.

* Evidence of the scheduled video call that Mostbet failed to conduct.

* Screenshots of my account balance clearly showing the INR 351,000 prior to the account freeze.

I trust that AskGamblers will thoroughly investigate this matter and assist in mediating a fair and prompt resolution.

Thank you for your time and assistance.

Sincerely,

Gaming ID: 196236303

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rajesh0307

vor 10 Monaten

I have not shared it with anybody nd how can be so sure that I have shared it with someone's you cheated me mostbet I want my money back you have withdrawn my money to your account without the OTP verification of mobile I have shared the bank statement to askgamblers already let me know if I have received the money and you have approved the withdrawal fter freezing my account nd you have not sent the code for password change for that to I have shared the proof askgamblers you're not helping me please make them py my money back.

Mostbet Casino

• Representative

vor 10 Monaten

Dear AskGamblers Team,

The special unit has informed us that no additional evidence is available for this incident. The hacking has not been confirmed.

In accordance with clause 2.11 of our website rules:

The Client confirms/agrees that all actions performed in myAlpari are performed by him/her independently. The Customer is not entitled to give access to the Personal Area to third parties and is responsible for keeping the Authorization data secret from third parties. If actions in the Client's Personal Area are performed by third parties, the Client shall be solely responsible for such actions of third parties.

Best regards, Mostbet.

AskGamblers

• Support Team

vor 10 Monaten

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Mostbet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

rajesh0307

vor 10 Monaten

My problem not solved and I haven't received 250k I have shared everything already included my bank statement please ask them askgamblers you're not asking them questions.

Mostbet Casino Beschwerde-Statistik

Gelöst 111 / 118

Durchschn. Betrag $1,786

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Auszahlung als bezahlt markiert aber nicht erhalten

Am 23.02.2026 habe ich eine Auszahlung in Höhe von 2.800 PLN per BLIK beantragt (Transaktions-ID: 132024716).

Im System des Casinos ist diese Auszahlung als „Bezahlt/Abgeschlossen“ markiert. Die Gelder wurden jedoch nicht auf mein Bankkonto überwiesen. Meine Bank hat bestätigt, dass kein Zahlungseingang und auch kein Zahlungsversuch registriert wurde.

Es ist wichtig zu betonen, dass es sich hierbei um eine BLIK-Auszahlung handelt.
BLIK ist eine sofortige Zahlungsmethode. Sobald eine Auszahlung tatsächlich ausgeführt wird, erscheint sie normalerweise innerhalb weniger Sekunden oder Minuten auf dem Konto des Empfängers.

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Mittlerweile sind 5 Tage vergangen:
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• Keine Antwort vom Finanzteam per E-Mail
• Der Live-Chat wiederholt lediglich allgemeine Standardantworten

Mein Konto ist vollständig verifiziert (KYC abgeschlossen). Frühere Auszahlungen wurden korrekt durchgeführt. Der einzige Unterschied besteht darin, dass es sich dieses Mal um einen höheren Betrag handelt.

Es handelt sich hier nicht um eine normale Wartezeit.
Die Auszahlung ist im System als abgeschlossen markiert, die Gelder wurden jedoch nicht ausgezahlt, und es erfolgt keine transparente Klärung oder konkrete Maßnahme seitens des Casinos.

Ich bitte daher um Überprüfung und entsprechende Intervention.

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Casino froze my account and delayed my withdrawal for almost one month

Hello AskGamblers Team,

I would like to file a complaint against MOSTBET.

My MOSTBET account ID: id276426592 Has been frozen for over one month. MOSTBET requested verification documents from me, and I submitted all the required documents according to their instructions.

After I submitted the documents, I contacted MOSTBET live support many times. Their support agents repeatedly confirmed that my documents had been received and told me that I would receive a reply within 48 hours.

However, more than one month has now passed. I have waited through many promised 48-hour periods, but I still have not received any reply from the verification team, any verification result, or any real solution.

My problem is simple: I have already provided everything MOSTBET requested, but my account is still frozen and I cannot use my balance.

I am not refusing verification. I am willing to cooperate with any reasonable verification process. But MOSTBET should not keep my account frozen for over one month without giving me any response after confirming that my documents were received.

I kindly ask AskGamblers to help me contact MOSTBET and request that they immediately complete the verification process and unfreeze my account.

If MOSTBET still needs a video verification call, they should arrange it immediately instead of repeatedly telling me to wait another 48 hours.

I only want MOSTBET to process my verification properly and restore my account access.

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Kind regards,

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Money that did not arrive

Name: < username removed >

ID Mostbet 133797205

On May 26, 2026, at 11:08 PM, I submitted a withdrawal request for 500.00 Egyptian pounds. I waited for the funds to arrive in my Vodafone Cash wallet for about an hour until I fell asleep. I woke up around 5:00 AM on May 27, approximately five hours after submitting the request. It was Eid al-Adha, and I woke up to prepare for the Eid prayer. I checked my Vodafone Cash wallet account on my phone and discovered that the funds hadn't arrived. I then opened the Mostbet app and checked my withdrawal history, only to find that the status showed the withdrawal as "Payment Completed." I contacted customer support and informed them that my withdrawal request hadn't been received. I also sent emails to the finance and technical support departments, explaining the problem and attaching a video recording of my transaction history from my payment app to prove that the money hadn't reached my Vodafone Cash wallet. Unfortunately, I received no response.

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Hello,

My account has been frozen even though I already submitted all the required verification documents.

The operator scheduled a video verification call, but unfortunately I missed the first appointment because their email was delivered to my spam/junk folder and I did not notice it in time. As soon as I discovered the message, I immediately contacted support, explained the situation, and asked them to reschedule the interview.

After contacting them again, they finally scheduled a second appointment. I selected the date and time they provided and waited for the call. However, they did not send me the meeting link at the agreed time. Instead, the email containing the link arrived about one hour later than the scheduled appointment time.

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At the moment, I have 124 USD locked in my account and I am unable to access my funds or use my account normally. I am fully willing to cooperate and complete the verification process, but I kindly ask the operator to arrange a proper appointment and send the meeting link on time.

I would appreciate your assistance in helping resolve this issue as soon as possible.

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ID mostbet : 255783244

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Mostbet Casino- Mostbet withdrawal pending for 7 days

Withdrawal requested: May 5 2026
Amount: 1054 PLN
Method: BLIK

My withdrawal has been pending for almost a week.
Support keeps repeating generic answers such as “please wait” and “we are waiting for the provider”.

My account is fully accessible and the withdrawal still shows as pending, but no real update or payment has been provided.

I am posting this complaint because support has not provided any concrete resolution timeframe.

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Hello,

My Mostbet account was previously frozen, and after it was unfrozen, I received an email from Mostbet stating that I could apply for an increase in my betting limit after 90 days.

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Dear AskGamblers Team,

I would like to report another unresolved deposit issue related to my Mostbet account
Gaming ID

On **3 April 2026 at 12:06 AM**, I made a deposit of **PKR 50,000** to my Mostbet Agent account. The amount was successfully deducted from my bank account, but it was never credited to my Mostbet balance.

Transaction details are as follows:
Amount: PKR 50,000
Date: 3 April 2026
Time: 12:06 AM
Reference Number: 123876

I previously contacted Mostbet support regarding this issue, and they requested **PDF Statement**, which I already provided. However, the issue is still unresolved.

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I kindly request AskGamblers to investigate this matter and assist in resolving this missing deposit.

I am ready to provide any additional documents or bank confirmations if required.

Thank you for your support.

Best regards.

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My Mostbet Gaming ID is 150343241
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Second Deposit:
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Reference Number: 025615

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They refused to pay me my money

Dear team,

I’m seeking your urgent support to get my money from this platform as almost 2 weeks right now and they still trying and he just rejecting to give me my money

The issue starts when I win and start to withdraw. I ordered ,i submitted a withdrawal request for 3000 EGP. That was on March 5, 2026 exactly at 4:12 AM sharp CLT and next second one on the same date after exactly 15 minutes it was at 4:28 AM CLT for amount 2000 EGP and I found out that force request submitted successfully and the resolution which is showing on the website that payment done successfully. You have fun both attached transactions.

I complained the schedule you receive I didn’t receive this provide proof that you didn’t receive. I censor prove he said no way it’s not official. We will not consider this as approved. You have to get some requirements and they required whatever they required. I provide even they required me to record the video using another phone to my accountant, showing that I didn’t receive and I provided all whatever they ask me for then I ask them to show me the proof of payment from your agent, they didn’t provide anything. They told me that they were sent me emails with the result of my complaint and they didn’t send me emails by coincidence I’m talking to customer service for the serve withdrawal request I made today for a amount 3550 EGP they told me the previous one is closed. We already paid you and it’s fine decision. You have nothing to do with this and regarding this process action you did today again same thing happen? They showed the results that they pay me successfully. Meanwhile, they pay nothing and I didn’t receive any of those three amounts. What kind of website is this?

Briefly I have to 3 transactions

1- 3000EGP-04:12am -05.03.2026-payment method e&money 01099285876

2- 2000EGP - 04:28am-05.03.2026 payment method e&money 01099285876

3- 3550EGP-00:40am-12.03.2026

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