Mostbet Casino - Account Frozen gaming id 196236303

Hello, Dear rajesh0307 and AskGamblers Team!

We’re sorry you had a negative impression. We understand, it is unpleasant that your game account is frozen. At the same time, we act strictly within the established rules. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts.

Unfortunately, video call failed for technical reasons. We have received information that you have been scheduled for a new video call on 07.07.2025. Please be on the call at the scheduled time, our specialists will contact you.

Have a nice day!
Best regards, Mostbet.

Dear askgamblers
I'm unable to login in into my account they are saying that my account my temporarily frozen but not blocked permanently whenever I enter my login credentials it always says my credentials are invalid and I have to inform you that even after freezing my account I was able to log in into my account but I was unable to withdraw or play games now they have blocked the log in to whenever I try to change my password it is always showing try again later multiple tries.
So I request you to make my credentials enable so that I can be able to login into my account.

Dear Askgamblers
My Mostbet account, Game ID 196236303, remains frozen, preventing me from accessing my funds and continuing to use their services. Given that I have now completed all requested verification steps, I kindly request your immediate intervention to urge Mostbet to verify my account without further delay and unfreeze it as soon as possible.

I have provided Mostbet with all the necessary documentation and have now successfully completed the video call, fulfilling all their requirements. I believe there is no longer any reason for my account to remain frozen.

Thank you for your prompt attention to this matter. I look forward to a swift resolution and the immediate unfreezing of my Mostbet account.

Sincerely,

Bharathi Somappa
Mostbet Game ID: 196236303

Thank you for waiting!

We have checked the information and are pleased to inform you that your account has been unfrozen on 07.07.2025 as a result of the verification.

Please confirm that the complaint has been resolved.

Best regards, Mostbet.

I'm not sure whether my account was unfrozen as I'm trying to login with my credentials it is saying that the entered credentials are invalid and trying to change the existing password and as soon as I enter my mail id or mobile number it stuck and doesn't go forward to send the code for changing the password. Mostbet I want you to look into this concern and solve the issue as soon as possible. Askgamblers please make them do it quickly and with your support I have reached upto here and I want you to help further and untill my issue is completely resolved...

Mostbet scammed me I'm not able to login but they scammed like somebody withdrawan whole of my amount to their account please take action against it ptlroof attached below. Those 5 withdrawal of 50k is completely not done by me please help me.

Mostbet itself withdrawn whole of my funds in it without even entering my ot for withdrawal although the sim was already with me the whole time.

Mostbet such a scammers when my account was frozen previous time my withdrawal were cancelled on 28/06/2025 but yesterday on 09/07/2025 I suspected suspicious login and withdrawal of my 250000 inr without my mobile otp and as soon as I'm aware of it I asked to freeze my account and decline the pending withdrawal of 2 seperate 50k and I'm amazed by the mostbet generous actions towards the scammer as the account was frozen since yesterday and they have given the approval of withdrawal of 50k each which clearly explains they mostbet involved in scam and withdrawn my whole 250k and only they can withdraw without otp and I complained more than 10 of the agents yesterday and they said they already stopped the withdrawal as there happens no action of withdrawal as the account was already frozen what a scam mostbet.

Dear rajesh0307 and AskGamblers Team!

We have carefully checked the information. The hack is not confirmed.

Please note that in accordance with clause 2.11 of our website rules:

The Client confirms/agrees that all actions performed in myAlpari are performed by him/her independently. The Customer is not entitled to give access to the Personal Area to third parties and is responsible for keeping the Authorization data secret from third parties. If actions in the Client's Personal Area are performed by third parties, the Client shall be solely responsible for such actions of third parties.

Best regards, Mostbet.

Then why didn't you send the otp for forgot password it is the only reason for stopping me from login so that you mostbet alone can withdraw my account nobody knows my credentials except mostbet. They WHY THE HELL DID YOU APPROVED THE APPROVAL OF 100K ON 09/07/2025 AT 6:00 PM WHEN THE ACCOUNT WAS FROZEN ITSELF ON 08/07/2025 ISNT THAT A SCAM APPROVAL OF WITHDRAWAL EVEN AFTER SENDING MAIL TO MOSTBET AND TELLING MORE THAN 10 CHAT AGENTS. ASKGAMBLERS I HAVE ALREADY ATTACHED A PROOF OF NOT SENDING OTP PLEASE LOOK INTO IT AND TELL THAT MOSTBET SCAMMERS THEY SCAMMED ME.

Dear Mostbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statements that all of the mentioned withdrawals were paid out to the players bank account or whatever the withdrawal method was. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear @rajesh0307,

Kindly note that your latest post has been identified as not complying with AGCCS Guidelines, section Formatting. Intensive usage of Caps Lock is considered yelling online and, therefore, not allowed. Please keep in mind that following all AGCCS Guidelines is mandatory. All future similar posts will be removed.

To find more on how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.

Thank you all for your cooperation.

I would like to ask mostbet what is the point of kyc documents that I have sent them especially the back account of my only one and in the video call itself I have shown my bank account and asked to pay further withdrawal in this account and which the video kyc agent accepted and yet you scammed me by withdrawal of my own funds. Askgamblers I have attached my bank statement below please look into it confirm whether they actually paid to my bank account which especially I sent them for kyc verification to [email protected] and videocall verification. I have attached all those kyc documents that I have sent to mostbet and including videocall. Askgamblers mostbet cheated me intentionally and I want you to provide me justice. I have provided all the proofs below please take all those documents into consideration and provide me justice askgamblers.. if you expect me to send the email which I sent to mostbet I'm ready to share that mail too and my message history which 100% asks for adding new account and which I didn't received on the mobile number which I have added in mostbet account and if you failed to provide me the justice I'll file a complaint in cyber crime and consumer courts and I have already complained in Voxya. Thanks for your possible help Askgamblers...

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Mostbet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear rajesh0307 and AskGamblers Team,

Rest assured, we are always interested in understanding any situation.

We have passed the information on this case to the responsible department.

We will look into it and get back to you as soon as possible.

Best regards, Mostbet.

I want justice askgamblers 250k should be added to game account which I haven't withdrawn.

Thank you for waiting.

The special unit has informed us that no additional evidence is available for this incident. The hacking has not been confirmed. It is the customer's responsibility to ensure account security.

Regards,
Mostbet

My problem not solved and I haven't received 250k I have shared everything already included my bank statement please ask them askgamblers you're not asking them questions.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Mostbet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear AskGamblers Team,

The special unit has informed us that no additional evidence is available for this incident. The hacking has not been confirmed.

In accordance with clause 2.11 of our website rules:

The Client confirms/agrees that all actions performed in myAlpari are performed by him/her independently. The Customer is not entitled to give access to the Personal Area to third parties and is responsible for keeping the Authorization data secret from third parties. If actions in the Client's Personal Area are performed by third parties, the Client shall be solely responsible for such actions of third parties.

Best regards, Mostbet.

I have not shared it with anybody nd how can be so sure that I have shared it with someone's you cheated me mostbet I want my money back you have withdrawn my money to your account without the OTP verification of mobile I have shared the bank statement to askgamblers already let me know if I have received the money and you have approved the withdrawal fter freezing my account nd you have not sent the code for password change for that to I have shared the proof askgamblers you're not helping me please make them py my money back.