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49800 PKR withdrawal not received fake slip provided again


vor 9 Monaten
It has happened again. One of my issues was resolved 10 days ago, and here we are again with the same fake screenshot problem. Mostbet, you promised it wouldn't happen again, but it did. Where are your measures?

I made a withdrawal of 49,800 PKR (withdrawal ID: 116401402) on 22nd August 2025, and after two hours, the status was updated to "Payment successfully made." Upon contacting the support team, I didn't receive the amount. I filed the complaint ID: SR7091290 and was told that the payment is cleared. They shared a fake screenshot of the payment, which lacked a transaction number. I still haven't received the amount and shared the updated statement as well.

Update: The fake bank screenshot has the same fake attributes I mentioned last time

1. Incorrect formatting of the transaction amount (missing .00 suffix)
2. Wrong color usage (green used instead of red for a debit)
3. Repetitive tiled watermark ("Meezan Bank")—not found in authentic receipts
4. Absence of transaction ID or other traceable metadata
5. Font and alignment inconsistencies
6. Shows “PM” in uppercase, a non-standard style

Your greedy payment partners will kill your reputation. I am sick, and this is my last time playing at Mostbet. Once I receive my payment, I will close my account, as I cannot file a complaint daily. It is making me sick from the inside, constantly checking everything over and over.
Unseriöses Casino Mostbet Casino
Betrag ₨49800

Diskussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
The amount has returned to the balance. I can confirm the issue is resolved. Thank you, Mostbet. Please ensure that you avoid such issues in the future. I shall be grateful. Thanks to the askgamblers team as well.
User name loyalty-level-2
Hello Askgamblers team and Mostbet,

I received an email that your issue is resolved. Please contact the support team. Upon contacting the chat, they provided me with another screenshot of the payment, dated August 27, 2025, at 2:26 PM, for the amount of 49,800 PKR. I still haven't received the amount. This is getting really bad; they performed a failed withdrawal on 22nd August and then again a failed withdrawal on 27th August too. Please help me its making me crazy I don't have much energy left to fight. I request you to please stop this joke.

I am ready to provide any additional video proof or account statement. You are just prolonging this case, and I would have no choice but to contact the authorities. Yes, gambling is a grey area in Pakistan. I will accept that ifront of them and I have lost a lot to you Mostbet, I am a victim I don't care about the concequences that will happen.

Attached is the another screenshot provided by the support team and latest bank statement. Please help me getting out of this trouble I am so tired now please I request you to end this now.
User name loyalty-level-2
Hello Mostbet,

Lets resolve the issue as soon as possible, its been 6 days now the payment hasn't been credited to my account and you saw it as well. I know Mostbet is a credible website and won't do anything with bad intentions for just 49800 PKR. Please be responsibe and resolve this and we can end this in a good way.

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Auszahlung als bezahlt markiert aber nicht erhalten
Am 23.02.2026 habe ich eine Auszahlung in Höhe von 2.800 PLN per BLIK beantragt (Transaktions-ID: 132024716).

Im System des Casinos ist diese Auszahlung als „Bezahlt/Abgeschlossen“ markiert. Die Gelder wurden jedoch nicht auf mein Bankkonto überwiesen. Meine Bank hat bestätigt, dass kein Zahlungseingang und auch kein Zahlungsversuch registriert wurde.

Es ist wichtig zu betonen, dass es sich hierbei um eine BLIK-Auszahlung handelt.
BLIK ist eine sofortige Zahlungsmethode. Sobald eine Auszahlung tatsächlich ausgeführt wird, erscheint sie normalerweise innerhalb weniger Sekunden oder Minuten auf dem Konto des Empfängers.

Dies ist daher nicht mit einer normalen Banküberweisung vergleichbar, die mehrere Tage dauern kann.

Das Problem besteht nicht in einer üblichen Bearbeitungsverzögerung, sondern darin, dass die Auszahlung im System als „bezahlt“ markiert wurde, obwohl keine tatsächliche Zahlung stattgefunden hat.

Nach meiner Kontaktaufnahme wurde mir ein angebliches „Problem mit dem Zahlungssystem“ mitgeteilt. Ich wurde aufgefordert, innerhalb von 24 Stunden alternative Auszahlungsdaten bereitzustellen. Dieser Aufforderung bin ich umgehend und fristgerecht nachgekommen.

Mittlerweile sind 5 Tage vergangen:
• Keine Bestätigung, ob die neue Auszahlungsmethode akzeptiert wurde
• Keine Bestätigung, ob eine erneute Auszahlung tatsächlich veranlasst wurde
• Kein Zahlungseingang
• Keine Antwort vom Finanzteam per E-Mail
• Der Live-Chat wiederholt lediglich allgemeine Standardantworten

Mein Konto ist vollständig verifiziert (KYC abgeschlossen). Frühere Auszahlungen wurden korrekt durchgeführt. Der einzige Unterschied besteht darin, dass es sich dieses Mal um einen höheren Betrag handelt.

Es handelt sich hier nicht um eine normale Wartezeit.
Die Auszahlung ist im System als abgeschlossen markiert, die Gelder wurden jedoch nicht ausgezahlt, und es erfolgt keine transparente Klärung oder konkrete Maßnahme seitens des Casinos.

Ich bitte daher um Überprüfung und entsprechende Intervention.
Status unsolved Ungelöst
zł2,800
Casino froze my account and delayed my withdrawal for almost one month
Hello AskGamblers Team,

I would like to file a complaint against MOSTBET.

My MOSTBET account ID: id276426592 Has been frozen for over one month. MOSTBET requested verification documents from me, and I submitted all the required documents according to their instructions.

After I submitted the documents, I contacted MOSTBET live support many times. Their support agents repeatedly confirmed that my documents had been received and told me that I would receive a reply within 48 hours.

However, more than one month has now passed. I have waited through many promised 48-hour periods, but I still have not received any reply from the verification team, any verification result, or any real solution.

My problem is simple: I have already provided everything MOSTBET requested, but my account is still frozen and I cannot use my balance.

I am not refusing verification. I am willing to cooperate with any reasonable verification process. But MOSTBET should not keep my account frozen for over one month without giving me any response after confirming that my documents were received.

I kindly ask AskGamblers to help me contact MOSTBET and request that they immediately complete the verification process and unfreeze my account.

If MOSTBET still needs a video verification call, they should arrange it immediately instead of repeatedly telling me to wait another 48 hours.

I only want MOSTBET to process my verification properly and restore my account access.

Thank you for your help.

Kind regards,
Chart Pointer
88h übrig
$344
Money that did not arrive

Name: < username removed >

ID Mostbet 133797205

On May 26, 2026, at 11:08 PM, I submitted a withdrawal request for 500.00 Egyptian pounds. I waited for the funds to arrive in my Vodafone Cash wallet for about an hour until I fell asleep. I woke up around 5:00 AM on May 27, approximately five hours after submitting the request. It was Eid al-Adha, and I woke up to prepare for the Eid prayer. I checked my Vodafone Cash wallet account on my phone and discovered that the funds hadn't arrived. I then opened the Mostbet app and checked my withdrawal history, only to find that the status showed the withdrawal as "Payment Completed." I contacted customer support and informed them that my withdrawal request hadn't been received. I also sent emails to the finance and technical support departments, explaining the problem and attaching a video recording of my transaction history from my payment app to prove that the money hadn't reached my Vodafone Cash wallet. Unfortunately, I received no response.

About 24 hours after my withdrawal request, which hadn't been processed, I contacted the Mostbet support team again via chat. As soon as they responded, I found they were aware of my problem and asked me to create a video of my Vodafone Cash transaction log from the time of my withdrawal request until I contacted them. The video should show all transactions with their dates and times. I did indeed record a video of my Vodafone Cash transaction log, showing all transactions with their dates and times at the beginning and my Vodafone Cash wallet name and account number at the end. Since then, I haven't received a response and the funds haven't been transferred.

Attached are screenshots of my messages with the operator, both via chat with their support team and email. Each message includes a video recording of my Vodafone Cash transaction history, which is a statement of my account proving that I did not receive the funds and that the money did not reach my Vodafone Cash wallet.

I recommend the operator review the sender and send the withdrawal amount to my wallet number as soon as possible because I haven't received the money. Thank you.

Chart Pointer
90h übrig
ج.م.‏500
They refused to pay me my money

Dear team,

I’m seeking your urgent support to get my money from this platform as almost 2 weeks right now and they still trying and he just rejecting to give me my money

The issue starts when I win and start to withdraw. I ordered ,i submitted a withdrawal request for 3000 EGP. That was on March 5, 2026 exactly at 4:12 AM sharp CLT and next second one on the same date after exactly 15 minutes it was at 4:28 AM CLT for amount 2000 EGP and I found out that force request submitted successfully and the resolution which is showing on the website that payment done successfully. You have fun both attached transactions.

I complained the schedule you receive I didn’t receive this provide proof that you didn’t receive. I censor prove he said no way it’s not official. We will not consider this as approved. You have to get some requirements and they required whatever they required. I provide even they required me to record the video using another phone to my accountant, showing that I didn’t receive and I provided all whatever they ask me for then I ask them to show me the proof of payment from your agent, they didn’t provide anything. They told me that they were sent me emails with the result of my complaint and they didn’t send me emails by coincidence I’m talking to customer service for the serve withdrawal request I made today for a amount 3550 EGP they told me the previous one is closed. We already paid you and it’s fine decision. You have nothing to do with this and regarding this process action you did today again same thing happen? They showed the results that they pay me successfully. Meanwhile, they pay nothing and I didn’t receive any of those three amounts. What kind of website is this?

Briefly I have to 3 transactions

1- 3000EGP-04:12am -05.03.2026-payment method e&money 01099285876

2- 2000EGP - 04:28am-05.03.2026 payment method e&money 01099285876

3- 3550EGP-00:40am-12.03.2026

Vodafone cash 01031846648

The city transactions fulfilled all the website policy and they assumed they pay me, but they didn’t pay me anything and they refused even to show me the proof of payment or send me official mail informing me that I received my money


UserID:270445498

Status solved Gelöst
ج.م.‏12,750