18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad
18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad


Marcar todo como leído

Ajustes

Notificaciones
Quejas de casino

49800 PKR withdrawal not received fake slip provided again


hace 9 meses
It has happened again. One of my issues was resolved 10 days ago, and here we are again with the same fake screenshot problem. Mostbet, you promised it wouldn't happen again, but it did. Where are your measures?

I made a withdrawal of 49,800 PKR (withdrawal ID: 116401402) on 22nd August 2025, and after two hours, the status was updated to "Payment successfully made." Upon contacting the support team, I didn't receive the amount. I filed the complaint ID: SR7091290 and was told that the payment is cleared. They shared a fake screenshot of the payment, which lacked a transaction number. I still haven't received the amount and shared the updated statement as well.

Update: The fake bank screenshot has the same fake attributes I mentioned last time

1. Incorrect formatting of the transaction amount (missing .00 suffix)
2. Wrong color usage (green used instead of red for a debit)
3. Repetitive tiled watermark ("Meezan Bank")—not found in authentic receipts
4. Absence of transaction ID or other traceable metadata
5. Font and alignment inconsistencies
6. Shows “PM” in uppercase, a non-standard style

Your greedy payment partners will kill your reputation. I am sick, and this is my last time playing at Mostbet. Once I receive my payment, I will close my account, as I cannot file a complaint daily. It is making me sick from the inside, constantly checking everything over and over.
Casino en conflicto Mostbet Casino
Cantidad ₨49800

Discusión

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
The amount has returned to the balance. I can confirm the issue is resolved. Thank you, Mostbet. Please ensure that you avoid such issues in the future. I shall be grateful. Thanks to the askgamblers team as well.
User name loyalty-level-2
Hello Askgamblers team and Mostbet,

I received an email that your issue is resolved. Please contact the support team. Upon contacting the chat, they provided me with another screenshot of the payment, dated August 27, 2025, at 2:26 PM, for the amount of 49,800 PKR. I still haven't received the amount. This is getting really bad; they performed a failed withdrawal on 22nd August and then again a failed withdrawal on 27th August too. Please help me its making me crazy I don't have much energy left to fight. I request you to please stop this joke.

I am ready to provide any additional video proof or account statement. You are just prolonging this case, and I would have no choice but to contact the authorities. Yes, gambling is a grey area in Pakistan. I will accept that ifront of them and I have lost a lot to you Mostbet, I am a victim I don't care about the concequences that will happen.

Attached is the another screenshot provided by the support team and latest bank statement. Please help me getting out of this trouble I am so tired now please I request you to end this now.
User name loyalty-level-2
Hello Mostbet,

Lets resolve the issue as soon as possible, its been 6 days now the payment hasn't been credited to my account and you saw it as well. I know Mostbet is a credible website and won't do anything with bad intentions for just 49800 PKR. Please be responsibe and resolve this and we can end this in a good way.

Estadísticas de quejas de Mostbet Casino

Resueltas 111 / 119
Cantidad promedio $1,766
Duración media de quejas 7 días
Tiempo de respuesta promedio 2 días
Cuenta congelada sin videollamada y sin respuesta
Estimado equipo de AskGamblers:

Les escribo para solicitar su ayuda respecto a mi cuenta en Mostbet (ID de cuenta: 231670110). Mi cuenta fue congelada sin previo aviso el 27 de noviembre de 2025 y, a pesar de haber seguido todas las instrucciones, proporcionar todos los documentos de verificación y aceptar una videollamada, no ha habido ningún avance en más de 3 semanas.

Antecedentes

El 27 de noviembre recibí un correo informando que mi cuenta había sido “temporalmente suspendida por razones de seguridad”. Me indicaron seguir instrucciones de verificación enviadas por correo y un enlace en su sitio web. Al iniciar sesión, mi cuenta sigue mostrando el mensaje:

“Su cuenta ha sido temporalmente congelada por motivos de seguridad. Por favor contacte al Servicio de Soporte por cualquier método conveniente…”

Documentación proporcionada

Siguiendo sus indicaciones, envié lo siguiente:

• Documentos completos de identidad: pasaporte + licencia conducir
• Selfie con mi identificación
• Captura de pantalla de la tarjeta utilizada para el depósito (no tiene números la tarjeta ya que las compras son con la tarjeta digital)
• Selfie sosteniendo dicha tarjeta
• Captura de una transacción reciente desde la aplicación de mi banco
• Enlace a mi cuenta de Telegram

Todo esto fue enviado a [email protected]
el día 27 de noviembre.

El dia 3 de diciembre me envían un correo comentando que "Si recargaste tu cuenta a través de un agente, billetera virtual o tarjeta, deberás proporcionar una captura de pantalla de tus datos y un recibo de transacción que confirme la recarga de tu cuenta de juego".

Les envíe captura de pantalla del último depósito realizado con fecha y hora, así como la clave de rastreo de BANXICO confirmando la transacción

-Videollamada programada que nunca ocurrió

Nunca recibí el enlace ni la invitación para unirme a la videollamada, y ya no volvieron a contactarme

Desde entonces

• volví a escribir en su telegram amablemente solicitando una actualización del estado.
• Me respondieron: “Por favor espere la notificación de la decisión por correo electrónico.”

Ya ha pasado más de dos semanas desde ese último mensaje. No me han solicitado nada adicional y he cooperado completamente.

Solicitud

He cumplido con todos los requisitos que Mostbet me pidió. Solo estoy solicitando:

Que revisen mi cuenta de manera justa

Que me proporcionen una actualización clara del estado del caso

Agradezco al equipo de AskGamblers su ayuda para lograr que este problema sea revisado. Estoy dispuesto a proporcionar cualquier evidencia adicional que sea necesaria (documentos, capturas de pantalla, historial de correos, etc., aunque no he podido adjuntarlas aquí).

Muchas gracias por su tiempo y apoyo.

Atentamente,

ID de cuenta: <enviado al casino>
Status unsolved No resuelta
Casino froze my account and delayed my withdrawal for almost one month
Hello AskGamblers Team,

I would like to file a complaint against MOSTBET.

My MOSTBET account ID: id276426592 Has been frozen for over one month. MOSTBET requested verification documents from me, and I submitted all the required documents according to their instructions.

After I submitted the documents, I contacted MOSTBET live support many times. Their support agents repeatedly confirmed that my documents had been received and told me that I would receive a reply within 48 hours.

However, more than one month has now passed. I have waited through many promised 48-hour periods, but I still have not received any reply from the verification team, any verification result, or any real solution.

My problem is simple: I have already provided everything MOSTBET requested, but my account is still frozen and I cannot use my balance.

I am not refusing verification. I am willing to cooperate with any reasonable verification process. But MOSTBET should not keep my account frozen for over one month without giving me any response after confirming that my documents were received.

I kindly ask AskGamblers to help me contact MOSTBET and request that they immediately complete the verification process and unfreeze my account.

If MOSTBET still needs a video verification call, they should arrange it immediately instead of repeatedly telling me to wait another 48 hours.

I only want MOSTBET to process my verification properly and restore my account access.

Thank you for your help.

Kind regards,
Chart Pointer
88h Restantes
$344
Money that did not arrive

Name: < username removed >

ID Mostbet 133797205

On May 26, 2026, at 11:08 PM, I submitted a withdrawal request for 500.00 Egyptian pounds. I waited for the funds to arrive in my Vodafone Cash wallet for about an hour until I fell asleep. I woke up around 5:00 AM on May 27, approximately five hours after submitting the request. It was Eid al-Adha, and I woke up to prepare for the Eid prayer. I checked my Vodafone Cash wallet account on my phone and discovered that the funds hadn't arrived. I then opened the Mostbet app and checked my withdrawal history, only to find that the status showed the withdrawal as "Payment Completed." I contacted customer support and informed them that my withdrawal request hadn't been received. I also sent emails to the finance and technical support departments, explaining the problem and attaching a video recording of my transaction history from my payment app to prove that the money hadn't reached my Vodafone Cash wallet. Unfortunately, I received no response.

About 24 hours after my withdrawal request, which hadn't been processed, I contacted the Mostbet support team again via chat. As soon as they responded, I found they were aware of my problem and asked me to create a video of my Vodafone Cash transaction log from the time of my withdrawal request until I contacted them. The video should show all transactions with their dates and times. I did indeed record a video of my Vodafone Cash transaction log, showing all transactions with their dates and times at the beginning and my Vodafone Cash wallet name and account number at the end. Since then, I haven't received a response and the funds haven't been transferred.

Attached are screenshots of my messages with the operator, both via chat with their support team and email. Each message includes a video recording of my Vodafone Cash transaction history, which is a statement of my account proving that I did not receive the funds and that the money did not reach my Vodafone Cash wallet.

I recommend the operator review the sender and send the withdrawal amount to my wallet number as soon as possible because I haven't received the money. Thank you.

Chart Pointer
90h Restantes
ج.م.‏500