LibraBet Casino - Problem with Missing Withdrawal

Librabe has not yet responded

Hello kk5236,

We are really sorry for what you encounter when trying to withdraw.
We would like to let you know that we are striving to complete your withdrawal as soon as possible.

As soon as we have an update, we will let you know.

Thank you,
LibraBet Team

I applied on June 21. You said it would arrive in three working days. I have told your customer service many times, and every time they told me it would arrive very soon. When will it arrive? It is not a lot of money, only 141 euros in total, of which 65 US dollars is my own capital.

You always say this, when will the money arrive?

Hello kk5236,

Please note that the relevant department has requested additional information from you.
Please check you verification tab on your profile and upload the requested documents accordingly.

Thank you in advance,
LibraBet Team

Dear @kk5236,

The AskGamblers Complaint Team is kindly asking you to assist the LibraBet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Already uploaded

Hello kk5236,

We are grateful for the documents you submitted. The relevant team will review them, and we will get back to you promptly.

Thank you,
LibraBet Team

Dear LibraBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello kk5236,

We sincerely apologize for the frustration you have experienced.

Your request has forwarded to the relevant department and we expect the transaction to be successfully executed as soon as possible. However, please note that transfers may take several business days to reflect in your account, depending on your bank’s processing times.

We acknowledge your patience and understanding, and should you have any further questions, please don’t hesitate to contact us.
Additionally, we would appreciate it if you could notify us when the funds arrive.

Thank you,
LibraBet Team

Hello kk5236,

Upon further review the relevant department has requested additional information from you.
Kindly review the verification section of your profile and proceed to upload the necessary documents as requested.

Thank you for your cooperation,
LibraBet Team

Chinese customers please do not visit this website. When you want to withdraw money, you will be asked to submit your foreign ID card and utility bills, and you will not be allowed to withdraw money.

Hello kk5236,

Thank you for response.
We would like to draw your attention on the following points from our Terms and Conditions, which you agreed to before registering:

5.1: You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit card statements etc.

5.2: We may, at our sole and absolute discretion, use any additional procedures and means we may deem fit to verify your identity, age, residence and other circumstances (KYC), both before and after effecting deposits into your account and/or making a withdrawal.

5.3: You must provide these documents and information within 30 (thirty) days after the request is made. We reserve the right to withhold payment and/or suspend your account until you provide the documents and information we requested, and to permanently close your account if you fail to do so in time. We will usually verify your documents and information within 10 (ten) days after our request is answered in full, however, depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification.

Kindly review the verification section of your profile and proceed to upload the necessary documents as requested.

Thank you,
LibraBet Team

Dear @kk5236,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the LibraBet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.