LibraBet Casino - Librabet blocking account and withholding player balance

GELÖST

koecki90

I would like to file a complaint against Librabet regarding the sudden closure of my player account after I initiated my first withdrawal request, and the operator’s refusal to process my verified balance.

In August 2025, I deposited EUR 400 into my Librabet account. On September 29th, 2025, I requested a withdrawal of EUR 500, which was immediately followed by the permanent closure of my account without any explanation. According to the Librabet live chat support (see attached screenshots), my current balance amounts to EUR 1,543.50, in addition to the pending withdrawal of EUR 500, which has never been processed or paid.
This balance was accumulated through sports betting and casino winnings, without the use of any active bonuses or breach of terms and conditions.

At the exact same time, my accounts with Bassbet and Spinbara were also suddenly closed, again without explanation or payout. The outstanding balances there are around EUR 1,300 at Bassbet and EUR 1,077.05 at Spinbara. These simultaneous closures strongly indicate that all three brands are operated by the same company group and have collectively withheld player funds without justification.

I have fully complied with all KYC requirements and submitted every requested document, including my ID, a selfie holding the ID in front of the computer screen, and unredacted bank statements. Despite this, Librabet has neither verified my account nor released my funds.
Furthermore, I consider the demand for unredacted bank statements highly questionable from a data protection and privacy perspective, as it exposes sensitive financial details unrelated to my deposits or gambling activity.

I have repeatedly contacted Librabet via live chat and email, but no solution was provided. In some instances, I was referred from one support channel to another without any progress. This behavior appears to be a deliberate attempt to delay or avoid payout obligations and obstruct transparent communication.

👉 I kindly ask AskGamblers to review this case and assist in recovering my outstanding balance.

LibraBet Casino

Dear Koecki90,

Thank you for bringing this matter to our attention.

Please be informed that your LibraBet account has been permanently closed as per our administrative decision.

To help us complete your KYC verification and possibly consider a refund, we kindly ask you to share a transaction history from bank account AT79******0301180220 for the period of 25.07.2025 - 25.08.2025 in response to our most recent email.

We are grateful for your cooperation.

Kind regards,
LibraBet Casino

koecki90

Hi Libra-Support,

As you know, I've already sent you a complete, unredacted bank statement three times! Please check your emails. I've also uploaded a copy of the emails I sent for Ask-Gamblers.

See Emails from:

13.10.2025 um 13:04
20.10.2025 um 11:46
24.10.2025 um 17:59

So dont play on time and be fair.

LibraBet Casino

Dear Koecki90,

Thank you for your patience and cooperation.

All documents have been received and are currently under review by our team. Please bear with us a little longer, we’ll provide an update once the verification is complete. After a successful verification, we will be ready to proceed with a refund.

If any questions arise in the meantime, we remain just a reply away.

Kind regards,
LibraBet Team

koecki90

ok i will wait. thanks to both (askgamblers and librabet)

LibraBet Casino

Dear Koecki90,

Thank you for your continued patience and cooperation.

We are pleased to inform you that the refund was processed.

If you are satisfied with the outcome, we kindly ask you to mark the complaint as "Resolved".

Kind regards,
LibraBet Team

AskGamblers

Dear @koecki90,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

koecki90

Hi AskGamblers. Yes. this case is done and Librabet now send the money. Thanks a lot for help.
there is one more open complaint with bassbet (same company). this case is still open.

also Spinbara (same Company). But here i ask CasinoGuru for help.

After all... i can not recommend Casinos from NovaForge Ltd.
dont understand this behavior and this cruel support. i think other guys will give up and dont fight for there money. seems a part of there business-modell :(

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

LibraBet Casino - Librabet blocking account and withholding player balance

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