LibraBet Casino - Delayed withdrawal

Dear @realWnB,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear Ask Gamblers Team,

1st pending Withdrawel (19. March)
500€

2nd pending withdrawel (26. March)
450€

3rd pending withdrawel (29. March)
500€

Bakance on Account is right now
654,08€

Br
Benedikt

Dear LibraBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Player,

Thank you for contacting us.

Please be advised that the relevant department is currently reviewing your case.

Rest assured that we will notify you promptly once there is an update.

Kind regards,
Librabet Casino Team

Dear Librabet Casino Team,

OK thank you. I am looking forward to your answer.

Br

Hello @LibrabetCasino , no news Here regarding my case?

Br

Dear Player,

To proceed with the verification of your account, we kindly ask you to upload the requested documents directly through our website. You can find the Verification page in your profile, along with a list of the specific documents required to complete the process.

If you experience any technical issues while trying to upload your files, you may send the requested documents to us via email instead.

Please note that upon the successful completion of your account verification, your pending withdrawals will be processed.

If you have any additional questions, please do not hesitate to contact us.

Kind regards,
Librabet Casino Team

Dear @realWnB,

The AskGamblers Complaint Team is kindly asking you to assist the LibraBet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Hello all,

I have no notification in my Profil regarding the documents or any verification. It says, i dont need to verify my Profil. I asked the live Chat, they also say, i dont need to.

Can you send me a list Here or on my Email for the needed documents?

Br

Dear Librabet Casino,

Can you Please provide me a list of your requested documents? There is still no list on my Profil. And its still not neccessary to verificate my Account according to my Profil.

I cant send you the documents if i dont know, what to send.

Thank you very much.

Br

Dear Player,

We would like to inform you that our verification team has reached out to you directly via email to request the necessary documents.

Please check your inbox (and your spam/junk folder) for further instructions.

Kind regards,
Librabet Casino Team

Dear Librabet Casino,

As far as i can see i provided All documents you requested.

Br

Dear Player,

Thank you for update.

Please be advised that the relevant department is currently reviewing your case.

Rest assured that we will notify you promptly once there is an update.

Kind regards,
Librabet Casino Team

Hello all,

I am still waiting for your next step. I provided all documents.

Br

Dear Player,

Following up on your account verification, we require two additional documents to complete the process:

Crypto Wallet Ownership: A screenshot of your wallet's profile/settings page showing your identity and the wallet address.

Proof of Deposit: A screenshot from your transaction history showing the details (TXID/Hash) of your recent deposit to our platform.

Please ensure the images are uncropped and all details are clearly legible. Thank you for your prompt assistance!

Kind regards,
Librabet Casino Team

Hello @LibrabetCasino,

I am using an Exodus Wallet, which is a non-custodial and anonymous software wallet. Because it does not require user registration, the interface does not display a legal name or personal profile. I can provide a screenshot of the transaction ID and my public wallet address to verify the payment.

The proof of deposit is no Problem.

Let me know your thoughts.

Br

Hello,

​I have already provided all standard KYC documents (ID and proof of address). The platform is now requesting a screenshot of my Exodus Wallet showing my name and address. This is technically impossible, as Exodus is a non-custodial wallet that does not store or display personal identity data.
​I can provide (which i uploaded now on the librabet verification site) the Transaction Hash as proof of payment, which is the only verifiable data available.

I request that my withdrawal of €2,000 be processed immediately, as I have fulfilled all feasible verification requirements.

Br

Dear Player,

To finalize your account review and proceed with your request, our compliance team requires the following documentation regarding your cryptocurrency transactions:

Proof of Crypto Wallet Ownership (POO): A clear, uncropped screenshot from your wallet or exchange profile (e.g., Binance, Coinbase, Exodus). This must show your registered name or email address alongside the wallet address used for your transactions with us.

Proof of Crypto Deposit: A screenshot of the specific transaction from your wallet history. This must clearly display the amount, the date, the destination address, and the Transaction ID (TXID) or Hash.

Please ensure all screenshots are full-screen and unedited. Once received, we will move forward with your verification immediately.

Kind regards,
Librabet Casino Team

Dear Librabet Compliance Team,

​Thank you for your response. I am currently working on providing the requested documentation; however, I need to clarify two points to ensure the verification process moves forward:

​1. Proof of Wallet Ownership (Exodus):
I use Exodus, which is a non-custodial wallet. By design, Exodus does not store or display personal user data (such as name or email address) within the app interface.

​To prove ownership, I have already uploaded a full-screen screenshot of my wallet's receiving address used for my transactions with you. I can also provide a video screen recording of me opening the app and showing the transaction history to prove I have exclusive access to this wallet.

​2. Transaction History:
My transaction history within the Librabet portal has been cleared, making it impossible for me to identify which specific deposit you are referring to. Please provide me with the date and the exact amount of the transaction you need verified. Once I have those details, I will immediately provide the corresponding screenshot from my Exodus transaction history including the TXID/Hash.

​Please let me know if a screen recording is required to satisfy your POO requirements for non-custodial wallets.

​Kind regards

Dear Player,

Thaank you for your follow-up message.

We have forwarded this information to our specialized department for review.

Rest assured that we will notify you promptly once there is an update.

Kind regards,
Librabet Casino Team

Dear Librabet Casino,

Thank you. I am waiting for your reply.

Kind regards

Dear Player,

Just a quick update regarding your request.

We are still awaiting feedback from the relevant department. We apologize for any inconvenience this delay may cause; as soon as an update becomes available, we will notify you immediately.

Thank you for your continued patience and understanding.

Kind regards,
Librabet Casino Team

Dear Librabet Casino,

Thank you for your Update. Im waiting.

Kind regards

Dear Player,

Thank you for your detailed explanation regarding your Exodus wallet.

We are pleased to inform you that your Proof of Wallet Ownership has been accepted, and no further documentation is required for that point.

To finalize the process, we require a Proof of Deposits.

Regarding your transaction history, we understand that you are unable to view previous records in your portal. To resolve this, please provide a full history of all deposits made from your Exodus wallet to our platform.

Once we have received the proofs for all deposits, we will proceed with the final review of your account.

Kind regards,
Librabet Casino Team

Dear Librabet Casino,

As mentioned earlier i have no access to view my transactions to your Portal. I need the date and amount i made to provide the documents of the payments.

Can you send me this Informationen Here or via Email? I will instantly provide all records.

Kind regards