LibraBet Casino - Delayed withdrawal

Dear @realWnB,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear Ask Gamblers Team,

1st pending Withdrawel (19. March)
500€

2nd pending withdrawel (26. March)
450€

3rd pending withdrawel (29. March)
500€

Bakance on Account is right now
654,08€

Br
Benedikt

Dear LibraBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Player,

Thank you for contacting us.

Please be advised that the relevant department is currently reviewing your case.

Rest assured that we will notify you promptly once there is an update.

Kind regards,
Librabet Casino Team

Dear Librabet Casino Team,

OK thank you. I am looking forward to your answer.

Br

Hello @LibrabetCasino , no news Here regarding my case?

Br

Dear Player,

To proceed with the verification of your account, we kindly ask you to upload the requested documents directly through our website. You can find the Verification page in your profile, along with a list of the specific documents required to complete the process.

If you experience any technical issues while trying to upload your files, you may send the requested documents to us via email instead.

Please note that upon the successful completion of your account verification, your pending withdrawals will be processed.

If you have any additional questions, please do not hesitate to contact us.

Kind regards,
Librabet Casino Team

Dear @realWnB,

The AskGamblers Complaint Team is kindly asking you to assist the LibraBet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Hello all,

I have no notification in my Profil regarding the documents or any verification. It says, i dont need to verify my Profil. I asked the live Chat, they also say, i dont need to.

Can you send me a list Here or on my Email for the needed documents?

Br

Dear Librabet Casino,

Can you Please provide me a list of your requested documents? There is still no list on my Profil. And its still not neccessary to verificate my Account according to my Profil.

I cant send you the documents if i dont know, what to send.

Thank you very much.

Br

Dear Player,

We would like to inform you that our verification team has reached out to you directly via email to request the necessary documents.

Please check your inbox (and your spam/junk folder) for further instructions.

Kind regards,
Librabet Casino Team

Dear Librabet Casino,

As far as i can see i provided All documents you requested.

Br