LibraBet Casino - I cannot verify my account with 1263 EUR in my balance for months

Dear LibraBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear customer,

Thank you for reaching out!

Please note that we are still waiting for you to provide the transaction history for your card *****4686 for September and October with all incoming and outgoing transactions visible, including the deposit made to the casino. In case you are unable to upload it via the Verification section of your profile, please send it to our email address at suppor­t@l­ibr­abe­t.com.

We await your return.

Sincerely,
Librabet administration

Dear Libra, I have already sent these documents, the problem is that you did not check, on October 24th, it can be seen in screenshot number 1 that I sent an extract!
After that, on October 30, I sent another email where I asked if my statement had been checked, can you see it in picture number 2?
On November 6th, I understood that you wanted a separate bank statement and a separate card statement, so I did and sent it to you, you can see it in picture number 3!
I have given a statement from the bank account since it was created and there are the transactions you can see, yes you want to see from the bank account I have money on the card, it can be seen in the bank statement!
On November 8, I sent another email and attached the bank statements, you can see in photo number 4! In picture number 5, you asked for other documents and I sent and uploaded them to your website. On November 13th, as can be seen in picture number 6, we sent again by email pictures of the card and bank statements! In image 7 you can see where I spoke with the operator on December 22, where even he mentioned that the documents were successfully sent to the department and they are being checked! In image number 8 we see where you, the department, said that you received the documents and are checking them! In picture 9 and 10, I still hear from you that the documents have been received and are being checked, for 5 months, I have a thousand screenshots, even the ones when we talk to the operators!

Dear LibraBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Askgamblers, as you can see the librabet online betting house doesn't care about me and my money won, there are no rules for them, they do whatever they want, I sent all the documentation requested by them, months have passed I'm tired , I'm not young enough to go to court anymore, I feel so depressed that I don't deserve it, I didn't think that I would come across such crooks who only make problems for me, not only for me but also for all people! please help me, I have no one to turn to!

Dear customer,

Please be informed, that we have requested additional documents from you:

- A Proof of address document
- A selfie with your ID in hand

Please provide the documents through the verification page in your profile or via email.

Sincerely,
LibraBet Administration

Dear @lisi20221,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the LibraBet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Hello dear askamblers , I want to write that I have uploaded the proof of address, but when I tried to upload the selfie photo with the document in my hand, the website gives me an error, and I sent the photos to the email, it turns out that I uploaded the extract as proof on the website their website and I also sent it by email, as librabet does so in a special way, please help me further, I noticed that after I wrote to them they accepted the documents! and I want to mention that I sent these documents a long time ago and they were accepted! now I'm asking for them again for the second time!

Dear all,

This complaint has been reopened as per LibraBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

hello, dear Askgamvlers, I would like to thank you for helping me, and I want to tell you that on 20/03/24 I sent the documents requested by librabet, and I want to tell you that they were requested a second time, the first time they were accepted, but 8 days have passed and I still haven't received any response from librabet! Thank you very much for your attention!

Dear customer,

Please be informed that we have re-requested a few of the documents that you provided.

In particular, we are expecting to receive the following from you:
- A selfie holding your ID against the background of the website;
- A high quality proof of address document, such as a bank statement, Utility bill or any government-issued document. Your name, address and the issue date of the document must be visible. Please note, however, that we don't accept bank statements from online banks.

We will be expecting the requested documents from you.

Sincerely,
LibraBet Administration

hello, the case has not yet been solved, I explain to the betting house that I can't upload a picture to their website, I don't know what the problem is and I send them the picture by email, today they tell me that I have to upload the picture to the website, please help beautiful!and at the same time I have already sent and uploaded online and by email the bank statement from my bank, monney is the state bank and it is a good invoice! what about the selfie with the document in hand and with you on the phone, I sent an email to librabet, please help dear askgamblers!

Dear customer,

We apologize for the delayed reply.

Thank you for sending your documents via email. We have forwarded them to the relevant department for checking.
We will promptly update you on any developments we have.

Best regards,
Librabet administration

Dear LibraBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello, I would like to announce that the librabet betting house does not fulfill their regulations and has been bothering me for a long time, even after you dear askgamblers helped me with the bank statements and they were accepted at once, now they ask me for the invoice again and selfie with the document with their website to be seen, I emailed the selfie photo because I can't upload it to their website, an error appears as in the attached image below, I also deleted cookies and tried to upload from the phone and nothing, yes, the bank statement for the last 6 months is still pending and I explain to them that I cannot upload the document online, they tell me by email, well, we accepted it and are checking it now, I am writing again to upload it online, this is not a joke ? please help me, I don't know what to do!

Dear customer,

Thank you for providing the documents!

We have received your selfie with the ID, and will forward it to the relevant department for verification.

However, please be informed that we do not accept Bank statements from Digital bank accounts as proof of address documents.

We kindly ask you to provide us with a utility bill in your name no older than 3 months. You can send them to us via email.

Thank you in advance!

Sincerely,
Librabet team

hello, I sent another picture as the invoice where you can see the address, and plu la all monney is not a mobile bank, but a physical bank, you can find information about the bank on google

hello dear askgambler, I want to tell you that I sent the documents requested by librabet on the 13th, I still haven't received any response from them

Dear customer,

Thank you for providing the requested document.

We are currently in the process of reviewing it.

We will promptly let you know in case of any updates.

Sincerely,
Librabet Administration

hello, I see that the documents have been accepted, then why hasn't the selfie been checked yet?

Dear customer,

Thank you for providing the documents.

We are happy to inform you that your account has been verified. We will pay out your balance with the highest priority.

Sincerely,
Librabet Administration

good day, I want to thank you very much, dear askgamblers, with your help, the documents were accepted, now I'm waiting for my money!!!! thank you very much from the bottom of my heart!

Dear customer,

Please be informed that we have processed two of your withdrawal requests from our side. The last withdrawal request will be approved and processed shortly.

Best regards,
Librabet Administration

Dear @lisi20221,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.