LibraBet Casino - Does not pay withdrawals on time, a month passed

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LibraBet Casino

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€ 630

vor 2 Jahren

I've tried to make two withdrawals from librabet:

The first one 9.10.2022 of 500€ and second one 15.10.2022. Now its went over a month and I've tried many times contact the casino to ask about why the money is not received yet. I used casino bonus for the first deposit.

They give me no information of reason of delay and just say that wait until we contact you. I really need this money and it's been over a month.

AskGamblers
vor 2 Jahren

Dear @Hermenator,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

vor 2 Jahren

Hello! the amount of second deposit made in 15.10.2022 is 130€. I hope this is right place to provide information

vor 2 Jahren

Dear Customer,

Thank you for contacting us.

We are glad to inform you that your withdrawal requests for 500 EUR + 130 EUR have been processed from our side today. Please expect the funds to arrive at your account in the nearest time.

We would like to apologise for the inconvenience caused while waiting for the withdrawal request and we appreciate your patience!

Should you have any other questions, feel free to contact us.

Best regards,
LibraBet.com

AskGamblers
vor 2 Jahren

Dear @Hermenator,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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