Queja #9 Greenluck Casino

Still waiting to be paid

Por clldjustin

hace 3 meses

Hey,

I am still waiting for my payouts and have not received any proper assistance.

There are three pending withdrawals of €500 each. The oldest has been pending for 13 days, and the other two have been pending for 6 days. The Terms & Conditions state that withdrawals are processed within 3 days.

In January, every payout was completed within 3 days. Since February 1st, withdrawals have taken at least a week, and now no payments are being received at all.

Live chat only asks for patience, and emails receive the same response.

Casino en conflicto Greenluck Casino

Motivo Pago retrasado

Cantidad €1500

Discusión

Quedan 62 horas para que Greenluck Casino responda.

clldjustin

hace 1 día

Dear all,

Thank you very much. The recent payouts have been received successfully.

I appreciate your support and will keep you updated as soon as I have any updates.

Greenluck Casino

• Representative

hace 1 día

Dear clldjustin,

We are pleased to inform you that your three previous pending withdrawals have been successfully processed. Depending on your chosen payment method, the funds should reflect in your account shortly.

Additionally, we acknowledge that you have two new pending withdrawal requests. To ensure a smooth experience, we have successfully escalated these to our finance team for priority processing to get them cleared for you as quickly as possible.

We appreciate your patience.

Best regards,
Greenluck

Greenluck Casino

• Representative

hace 3 días

Dear clldjustin,

We are writing to inform you that all of your pending withdrawal requests have been successfully processed and paid out today.

Depending on your chosen payment method, the funds should reflect in your account shortly.

Now that your pending transactions are complete, you are welcome to submit any new withdrawal requests at your convenience through the cashier section of your account.

Thank you for your continued patience.

Best regards,
Greenluck Casino Team

clldjustin

hace 4 días

Hello everyone,
Thank you for the information.

The last payments mentioned have been received. The current payments are still pending at the moment.

I will let you know as soon as I have any updates.

Estadísticas de quejas de Greenluck Casino

Resueltas 8 / 8

Cantidad promedio $972

Duración media de quejas 10 días

Tiempo de respuesta promedio 2 días

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I would like to submit a complaint regarding delayed withdrawals at Greenluck Casino.

I currently have three withdrawal requests, and all of them have been stuck in “under review” status for several days without any progress:

- 200,000 HUF – requested on 20/04/2026 (5 business days)

- 200,000 HUF – requested on 21/04/2026 (4 business days)

- 100,000 HUF – requested on 22/04/2026 (3 business days)

All withdrawals are still in “under review” status, and none of them have been approved or processed.

I have not received any request for additional documents, and my account has not been restricted. I have also contacted the casino, but I have not received any meaningful update.

I have all the necessary evidence (screenshots, transaction IDs, emails confirming the withdrawal requests), and I am ready to provide them if needed.

I kindly ask for your assistance in resolving this issue and helping me receive my winnings.

Thank you in advance.

Kind regards,

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You helped me with this complaint a month ago. Unfortunately, again, a withdrawal (only €285) has been pending since April 15th!

The casino assured me this wouldn't happen, which is why I closed the other complaint, but unfortunately, this is not the case.

The only way I was able to resolve it last time was by working with you. So I'm asking for help again.

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I am quite worried as lots of complaints on here from others whose money has not been pended for longer then me.

Please help

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< information removed which is not related to this complaint > and I have chatted with both sites live chat numerous times and sent them multiple emails without hearing back from them.

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