Frumzi Casino - Payment of 500 EUR delay

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Beschwerde-Info

Unseriöses Casino

Frumzi Casino

Betrag

€ 1500

vor 7 Monaten

Withdrawal request made on 10/16

15 days later, the request is still pending.

Their withdrawal policy states a processing time of 3 business days.

They have not responded to emails since 10/29, despite numerous follow-ups. This casino should be avoided. They do not honor their commitments.



vor 7 Monaten

Dear Dwinzy ,

Thank you for contacting us.

Kindly note that we are checking the issue with the relevant department and would get back to you as soon as possible, please accept our apologies for the inconvenience caused.

Best Regards
Frumzi Team

vor 7 Monaten

Here is my user ID: 24652954. If you need any other account information, let me know. Process my withdrawal quickly, and I will remove my reviews.

vor 7 Monaten

Dear Dwinzy ,

Thank you for your patience.

We are happy to confirm that all 3 of your withdrawals has been processed, and the money has been sent from our side.

Best Regards
FezBet Team

AskGamblers
vor 7 Monaten

Dear @Dwinzy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

vor 7 Monaten

I have received the money. I hope I won’t need to go through this process for future withdrawals. I’m counting on you, Frumzi. How do I withdraw the complaint on @askgamblers?

AskGamblers
vor 7 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.