Fantasino Casino - Withdrawals not working

Hi Stegee82,

We deeply apologize for this situation. We are completely aware of it and we are working hard to resolve it as soon as possible. Please rest assured that you will receive your withdrawal, just like you have in the past couple of years as our loyal customer. In the mean time, if you'd like, you may put your account on Cool Off while we finish fixing this issue. This is a sort of guarantee that we are not waiting for you to lose your funds and that our top priority is for you to receive your winnings soon.

For any other question, you may write to me directly at andrew­(at­)fa­nta­sin­o.com. Thank you for your understanding and patience.

Is there any kind of end date to it? Thanks for the reply

AskGamblers Complaints Team has just extended the response time frame with another 96 hours hoping that Fantasino Casino management will soon jump in with an update on this complaint.

Dear Stegee82,

We are still working on this matter, but rest assured that once this situation is solved, we will do everything within our power to make sure to reach a satisfactory resolution for your case. You're one of our oldest VIP players and we will make sure to treat you as such.

Just please bear with us while we work on this. Early next week we are hoping to have this matter resolved.

Thank you for your patience!

Thanks for the update! I'll keep an eye on the site and try again next week to withdraw

You're very welcome sir. I will keep you updated personally via email. Have a nice weekend!

AskGamblers Complaints Team has just extended the response time frame with another 96 hours hoping that Fantasino Casino management will soon jump in with an update on this complaint.

Still waiting to be able to withdraw. Will be 3 weeks tomorrow. In touch with Fantasino but not getting any further on. I'm starting to think I'm not actually gonna get this money which is obviously disappointing, I'm actually surprised at Fantasino.com for how this has been handled. A great casino which has gone down in a lot of peoples estimation, Mine included. Got £1400 now waiting to withdraw and put myself on a cool off so as not to spend anymore. I just want this sorted, I log on at least once a day to try to withdraw but just get the same message

Dear Steegee82,

As mentioned to you via email, indeed we are still working to resolve this situation. Unfortunately there are some external factors that are delaying the resolution of this, but rest assured that all winnings will be paid out. You may put yourself in Cool Off or limit your losses to €1 per month, for example, to avoid the risk of losing your winnings. I personally promise you that you will receive the full amount, hopefully very soon.

I will email you immediately once this has been resolved and you may stay in touch with me via email for the time being. I'm always available and have always replied to any email from our VIPs.

Thank you again!

Thanks for the reply. I'll keep an eye on my email and hope it'll be resolved soon

You're very welcome sir. I'll keep you updated as promised.

4 weeks today since I've been able to withdraw

Well been told via email that withdrawals "should" be back by the end of this week by the latest. So I'll wait and see and let you know if it comes to fruition

Hi Stegee82,

Yes, that is correct. That's the goal, to have it fixed by the end of this week. I will let you know via email as well. Thank you!

Now Thursday and still not able to withdraw. Just replying to keep the complaint open. Just want it over with to be honest and get my money. Been almost 5 weeks

Yes I totally understand Stephen. If it doesn't get solved today, it will get solved early in the week (due to having a weekend in the middle). But it's almost solved, I already got confirmation from Upper Management. We are just waiting for something to be finished. Thank you!

So not end of this week then? Another week, another excuse. I'm sure once Monday arrives, itll be end of next week till its sorted.

Be fair, it's been almost 5 weeks since withdrawals have been possible and its beyond a joke! I just want my money and to put this all behind me. I've never experienced anything like this with an online casino.

Can I please have my money?

Yes, we are completely aware of the entire situation sir. We understand the urgency of it and how it's affecting our players.

Every day I'm asking for updates and we truly hope it's solved at any moment. As soon as I get a confirmation from Upper Management, I will immediately let you know. My apologies it has taken so long, Stephen.

Money received! Complaint can be closed. Thanks for all your help

You're very welcome Stephen :)

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.