Beschwerde #14 Fantasino Casino

Not processing withdrawals

Von Perryg56

vor 7 Jahren

I won £1,872 with Fantasino and tried to withdraw on the 17th May.

I then sent my verification docs which were accepted.

Now for the last 10 days Fantsino have claimed they cannot send withdrawals because of a ‘technical problem’.

I have offered them my bank account details so they can transfer me my money. As all you need to make a bank transfer is an internet connection.

They haven’t sent me my money and won’t explain the ‘technical problem’.

Players are still able to deposit, however they cannot withdraw !

I really think that Fantasino do not have any money, and the ‘technical problem’ is a cash flow problem or worse them being broke.

Thanks for your help AskGamblers

Unseriöses Casino Fantasino Casino

Grund Verzögerte Auszahlung

Betrag £1872

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Perryg56

vor 6 Jahren

Hi,

Thank you askgambler. I have received the money.

AskGamblers

• Support Team

vor 6 Jahren

Dear @Perryg56,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Fantasino Casino

• Representative

vor 6 Jahren

Dear Perryg56,

The situation has been resolved yesterday and you may request a withdrawal now. Thank you!

Fantasino Casino Beschwerde-Statistik

Gelöst 11 / 12

Durchschn. Betrag $1,119

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

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Guten Tag,

am 25.01.2022 habe ich über Fantasino zwei Auszahlung getätigt per Banküberweisung. Verifiziert habe ich mich ebenfalls, den entsprechenden Screenshot finden Sie im Anhang! Laut Mailverkehr mit Fantasino (siehe Anhang) liegt das Problem beim Zahlungsdienstleister.

Ich wurde auf den 02.02.2022 vertröstet, sollte bis dahin kein Geld auf dem Konto sein, sollte ich mich wieder melden!

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This is my second Complaint against Fantasino!
After i waited Weeks to be able to withdraw Money, without Success, i played and lost my Funds!
Now i have Euro 300,21 on my Account and i still cannot withdraw Money!
30 Days in which Fantasino was not able to solve this Problem with the Payment System! Hahaha!
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I want to have my Money!
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I have got Problem with Money Withdrawal on Fantasino.

I am new on Fantasino,i won 1000 Euros.i wanted to withdrawal my Money.I take a Message that they can not withdrawal the money because of Technical Problem.

For 5 Days i hear everyday the same Things about the Fixing Technical Problem or Waiting Update from Management. they say, "They are deeply apoligized for this Situation".

You do not need to deeply Apoligized . You have to only pay my Money! i do not accept your Apoligize,Because you have got this Problem for few Weeks, i saw here the Complaints from other Player. Before i registrered to your Casino, you did not say to me that you have Problem with Money Withdrawal of the Winnings.If i know this,i did not pay Money to your Casino.

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Regards.

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