Fantasino Casino - Not processing withdrawals

Dear Perryg56,

Indeed we are currently solving a situation related to the withdrawals process in our website. We deeply apologize for this.

Until the issue is resolved, we are advising customers that are trying to request a withdrawal, to please put their accounts in Cool Off or add some Limits to the account, to avoid the risk of losing the funds. Our priority is for you to receive your winnings at the earliest convenience.

We will keep you informed once we have solved this situation. Thank you for your patience and understanding.

Dear Fantasino Casino,

Please let us know if there's some update regarding this case.

It has been at least 3 weeks where Fantasino have claimed they cannot pay anyone.

I have emailed Fantsino my Iban and bic- why dont you wire transfer me the money?

Also I note that you are still accepting deposits, even though you are not processing withdrawals if the player wins. Why is this?

Dear Perryg56,

As mentioned to you via email, indeed we are still working to resolve this situation. Unfortunately there are some external factors that are delaying the resolution of this, but rest assured that all winnings will be paid out. You may put yourself in Cool Off or limit your losses to €1 per month, for example, to avoid the risk of losing your winnings. I personally promise you that you will receive the full amount, hopefully very soon.

I will email you immediately once this has been resolved and you may stay in touch with me via email for the time being. I'm always available and have always replied to any email from our players.

Thank you again!

I do not believe that you have the money to pay me.

You have an internet connection, so you can make payment.

Please detail why you cannot pay me.

It is illegal to trade whilst insolvent.

Dear Perryg56,

I recently sent an email to get an update about the situation. We understand the urgency of the situation. As soon as I get a reply, I'll inform you immediately. Thank you!

I still have not been paid.

I am creating a case with CMA Enforcements Team if I havent been paid by this afternoon.

Dear Perryg56,

We are still waiting an update from Upper Management, but as far as we were informed, it should be fixed in the next couple of days (early week). I'll keep you updated Perryg56. Thank you for your patience.

Money still not received.

I have escalated this to action fraud.

Dear Perryg56,

The situation has been resolved yesterday and you may request a withdrawal now. Thank you!

Dear @Perryg56,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Hi,

Thank you askgambler. I have received the money.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.