Fantasino Casino - Non Payment

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jubla2014 Bayern
vor 6 Jahren

Since last Friday i cannot withdraw Money!
Every Day they say they have a major Issue with the Payment System!
Every Day the same Answer: it will be solved very soon!
Till today i am not able to request a Withdrawal!
8 Days and nothing happened!
It is grazy and unbelievable!
We have the Year 2019, not 1980!

vor 6 Jahren

Hi P.,

We deeply apologize for this situation. We are completely aware of it and we are working hard to resolve it as soon as possible. Please rest assured that you will receive your withdrawal, just like you have in the past couple of years as our loyal customer. In the mean time, if you'd like, you may put your account on Cool Off while we finish fixing this issue. This is a sort of guarantee that we are not waiting for you to lose your funds and that our top priority is for you to receive your winnings soon.

For any other question, you may write to me directly at andrew­(at­)fa­nta­sin­o.com. Thank you for your understanding and patience.

jubla2014 Bayern
vor 6 Jahren

Hello!

Thanks Andres from Fantasino for your Answer!

Yes, there could be Errors in the Payment System, but not over such a Time Period!
Today is Day 10!

One Hour ago i was chatting with an Agent and he told me that i will get an Answer tomorrow!

I hope it will be solved tomorrow!


Thanks Askgamblers for your Service and Support!

AskGamblers
vor 6 Jahren

Dear Fantasino Casino,

Please let us know if there's some update regarding this case.

jubla2014 Bayern
vor 6 Jahren

Hello!
This Complaint can be closed!
After 14 Days of Waiting i played my Balance down to a irrelevant Amount!
The Team of Fantasino always said i should not play till the Issue is solved!
But i waited and waited and waited.....
Fantasino is still a perfect Casino!
I played and lost!
Don't worry, be happy!
Thanks Askgamblers for your Help!

Bye!

AskGamblers
vor 6 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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