Fantasino Casino - Withdrawal impossible due to "Technical Issue"

Dear @Hmayes999,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Thanks AskGamblers :) My balance which I am currently unable to withdraw totals £3352.80.

Dear Holly,

We deeply apologize for this situation. We are completely aware of it and we are working hard to resolve it as soon as possible. Please rest assured that you will receive your withdrawal, just like you have in the past couple of years as our loyal customer. In the mean time, if you'd like, you may put your account on Cool Off while we finish fixing this issue. This is a sort of guarantee that we are not waiting for you to lose your funds and that our top priority is for you to receive your winnings soon.

We hope to have this situation resolved by the end of this week, at the latest. Then you will be able to receive all your winnings, as always. Thank you for your understanding and patience.

Hi Fantasino,

Thanks for the reply, I've already read this cut and paste response on several other complaints :') Is there any more information you're willing to give us at this time? You mentioned the error having something to do with an "outside 3rd party" which sounds worrisome. It would be great if you could clarify this a little more. Also, do you have any intentions of removing the option to deposit whilst withdrawals are down, or perhaps even a heads up note to your players on the deposits page? Personally, I think this would go a long way to restoring faith that you as a company still have your players at the top of your list of priorities, as you say. I appreciate this is a hard situation for you to be in and I genuinely have sympathy for both sides but at this point I feel customer service simply isnt being handled very well.

We are hoping to solve this issue by tomorrow (latest Monday). It's almost solved and you will be able to withdraw immediately. I'll keep you informed via email, Hmayes999. Thank you for your patience!

Dear Fantasino Casino,

Please let us know if there's some update regarding this case.

Still unable to withdraw. No email from Fantasino as of 3.21pm today. Site still accepting deposits with no mention of withdrawal issues. Very disappointed, Fantasino.

Tuesday evening and still unable to withdraw. No reply from Fantasino and no update via email.

Received an email today saying withdrawals are active again. Withdrawn funds via Trustly, so we'll see how it goes. Fingers crossed. Thank you Askgamblers.

Your withdrawal has been approved Holly :)

Dear @Hmayes999,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Money received! Thank you Fantasino and Askgamblers :) This issue has been resolved.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.