Fantasino Casino - Payment delayed for 3 weeks

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vor 6 Jahren

I am being told since 21st of May that withdrawals have a problem and that I will receive an email when the withdrawals are back on. So far nothing has been received and it's been more than enough time for them to fix withdrawals. I've been chasing them on live chat , I suggested a bank transfer as I have had casinos having problems withdrawing to mastercard , but these guys are just stalling my money.

vor 6 Jahren

Dear CryptoBilly,

Indeed we are currently solving a situation related to the withdrawals in our website. Some external factors have delayed the resolution of this issue. We deeply apologize for this.

Until the issue is resolved, we are advising customers that are trying to request a withdrawal, to please put their accounts in Cool Off or add some Limits to the account, to avoid the risk of losing the funds. Our priority is for you to receive your winnings at the earliest convenience.

We will keep you informed once we have solved this situation. Thank you for your patience and understanding.

AskGamblers
vor 6 Jahren

Dear Fantasino Casino,

Please let us know if there's some update regarding this case.

vor 6 Jahren

As per Upper Management, this situation should be resolved by the end of this week, at the latest. I'll keep you updated sir. Thank you!

vor 6 Jahren

ok Thank you

vor 6 Jahren

Dear Cryptobilly,

As an update, Upper Management hopes to solve it early in the week (since we have a weekend in the middle), but it's about to be fixed finally. I will keep you updated once I receive final confirmation from them. Thank you sir.

AskGamblers
vor 6 Jahren

AskGamblers Complaints Team has just extended the response time frame with another 96 hours hoping that Fantasino Casino management will soon jump in with an update on this complaint.

vor 6 Jahren

Dear Cryptobilly,

The situation has been resolved yesterday and you may request a withdrawal now. Thank you!

AskGamblers
vor 6 Jahren

Dear @cryptobilly,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

vor 6 Jahren

the withdrawal has landed today. Thank you everyone

AskGamblers
vor 6 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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