Beschwerde #13 Fantasino Casino

Withdrawals not working

Von Lindsay

vor 7 Jahren

This is literally my last resort to try and get this sorted. I've been trying to withdraw all week and it's now Sunday . I keep being told that theres an error with the IT department and withdrawals aren't able to be issued, even though deposits are working fine. Its unacceptable that it's been days and now I'm being told it could be several more days. If withdrawals cant be processed, then the casino should not be accepting deposits. I need these funds urgently. It doesn't take any other casino this length of time to sort an issue out its usually done in few minutes it's not on

Unseriöses Casino Fantasino Casino

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Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Dear @Lindsay,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Fantasino Casino

• Representative

vor 7 Jahren

Dear Lindsay,

We are fully aware of the situation and management is working hard on resolving this issue. Indeed, there is a current situation with the withdrawals process that we have been working on these past few days. Unfortunately it has taken longer than expected, but our goal is to solve it within the next few days.

We will make sure to reach a satisfactory resolution to all affected customers. We have recommended players that are trying to request a withdrawal, to put their accounts in Cool Off temporarily, to avoid losing your funds. We want for you to receive your winnings and we are fully committed to that.

For any questions, please do not hesitate to contact our Support Team or me directly: andrew(at)fantasino.com. Thank you for your patience.

AskGamblers

• Support Team

vor 7 Jahren

Dear @Lindsay,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Fantasino Casino Beschwerde-Statistik

Gelöst 11 / 12

Durchschn. Betrag $1,119

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

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Fantasino Spielothek - Keine Auszahlung bei Fantasino

Guten Tag,

am 25.01.2022 habe ich über Fantasino zwei Auszahlung getätigt per Banküberweisung. Verifiziert habe ich mich ebenfalls, den entsprechenden Screenshot finden Sie im Anhang! Laut Mailverkehr mit Fantasino (siehe Anhang) liegt das Problem beim Zahlungsdienstleister.

Ich wurde auf den 02.02.2022 vertröstet, sollte bis dahin kein Geld auf dem Konto sein, sollte ich mich wieder melden!

Dies habe ich mit einem Kontoauszug getan, daraufhin wurde mir erst mitgeteilt, das es nicht das Casino-Problem ist sondern das des Zahlungsanbieters. In meinem Konto stehen die Auszahlungen als ausstehend drin, siehe Screenshot. Sieht für mich als Kunde also aus, als würde noch nicht ausgezahlt worden sein!

Nun habe ich Sorge, das ich mein Geld überhaupt nicht bekomme! Ich bitte daher um Hilfe und bedanke mich recht herzlich im Voraus!

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I won £2,689.81, however I only received £1,100 as ‘cash’ once the wagering requirement was met.

I asked on live chat where my extra £1,589.81 and the operator said that she did not know, then she said a while later that the cap was £1,000. So the rest of my money was not given to me.

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‘A maximum win of €5000 (or its equivalent in other currencies) is imposed on the bonus promotions. The player will automatically forfeit any winnings above €5000.’

I have attached a picture of the term.

Please help Ask Gambler.

I have seen that the Gambling Commission have started enforcement action where firms have misleading/ unfair bonus terms. I will raise this with the Gambling Commission if I do not get my money.

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Hello!

This is my second Complaint against Fantasino!
After i waited Weeks to be able to withdraw Money, without Success, i played and lost my Funds!
Now i have Euro 300,21 on my Account and i still cannot withdraw Money!
30 Days in which Fantasino was not able to solve this Problem with the Payment System! Hahaha!
I think they are out of Money!
No Casino is allowed to mix the own Money with the Money of the Customers! It is illegal!
New Customers of Fantasino do not know that no Wirhdrawals are possible, but they accept Deposits from everybody! It is also illegal!
Since 2 Days the Website of Fantasino is down, i cannot use the Website any more!
I want to have my Money!
It was a really perfect Casino!
Now Fantasino is the worst!

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Hello,

I have got Problem with Money Withdrawal on Fantasino.

I am new on Fantasino,i won 1000 Euros.i wanted to withdrawal my Money.I take a Message that they can not withdrawal the money because of Technical Problem.

For 5 Days i hear everyday the same Things about the Fixing Technical Problem or Waiting Update from Management. they say, "They are deeply apoligized for this Situation".

You do not need to deeply Apoligized . You have to only pay my Money! i do not accept your Apoligize,Because you have got this Problem for few Weeks, i saw here the Complaints from other Player. Before i registrered to your Casino, you did not say to me that you have Problem with Money Withdrawal of the Winnings.If i know this,i did not pay Money to your Casino.

You say the People the same thing for 3 Weeks.i saw here, the Other Players have got the same Situation.

i know,if i play, i will lose my Money.i will not Play.

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Regards.

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