Beschwerde #16 Cadoola Casino

Verification issues

Von Alinka13 2.

vor 6 Jahren

Hello dear, I will start from the beginning. I registered in this casino, took the Agcoin bonus, fulfilled all the requirements for wagering, made a minimum Deposit from the Yandex money payment system, created a withdrawal request. It took about 2-3 hours I wrote to support on the site: "Hello please tell me how long to wait for the payment? Perhaps I need to send the documents for verification? "I was told that the financial Department has considered my application and that I expected 3 working days. An hour later, a message came to the post office, it was indicated that I sent, a photo of my passport, a Screen shot of the Yandex payment system with all personal data, and a receipt for payment of utilities. I sent passport photo, a selfie with a passport and a casino, and screen shot of Yandex money with privat all the data sent, and instead of a receipt for payment of communal services I was told that any document will be suitable where the address that I specified when registering, I also sent it. I am not the owner of this apartment, I just pay the rent, because I am not the owner, I can not provide a receipt where my name will be. When registering, I indicated the address where I currently live, as mentioned above, I sent a receipt on the intercom with this address. Eventually
they do not want to pay about 28$ us dollars, just come up with something new every time, I have repeatedly confirmed my identity and that I made a Deposit from my personal wallet, I'm not the first day in gambling, I know all the nuances, but this casino is just looking for a lot of reasons not to pay me. I can provide all the evidence, I can confirm my identity in any way once again you Administration of this site, please solve my problem. And sorry my bad english. Thanks

Unseriöses Casino Cadoola Casino

Grund Verifizierungsprobleme

Betrag $28

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Alinka13

• Norwegen

vor 6 Jahren

Good afternoon. Payment received. Thank you all very much! I wish you good luck in everything. Merry Christmas! :)

Cadoola Casino

• Representative

vor 6 Jahren

Dear Alina,

First of all, we would like to congratulate you on your winnings and to wish you many more in the future!

We would like to inform you, that your account has been successfully verified on the 3rd of January.
Moreover, your withdrawal is scheduled for the 6th of January and you will receive a confirmation email as soon as it is complete.

Should you have any more questions, please, do not hesitate to get in touch with us!

We hope for your understanding!

Best regards,
Cadoola.com

Alinka13

• Norwegen

vor 6 Jahren

They verified me.
are waiting for the payment.
I'll write here as soon as I get paid

Cadoola Casino Beschwerde-Statistik

Gelöst 22 / 22

Durchschn. Betrag $3,077

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

Cadoola Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Auszahlungsdauer vom Betreiber ist sehr lang

Liebes Cadoola Team,

Liebes Askgamblers Team,

am 03.07.2022 habe ich eine Auszahlung in Höhe von 800 Euro vorgenommen.

In der Regel dauert die Auszahlung nur 3 Werktage in besonderen Fällen 5 Werktage.

Aktuell dauert die Auszahlung bereits 7 Werktage. Der Kundensupport hat hier immer nur einen vorgefertigten Text und hilft hier auch nicht wirklich weiter. Da Sie laut eigenen Angaben, keine Möglichkeit haben, die Daten einzusehen. Komisch nur, dass früher, das cadoola Team immer sagen konnte, wann die Auszahlungen geplant werden.

Heute hatte ich das erste mal das Gefühl im Support, dass mann mich anhört. Ich weiß nicht, ob Sie mir das nur so schreibt oder ernst meint. Weiß ich nicht.

Warum dauern die Auszahlungen aktuell so lange ? Warum hat der Support nur einen Standard Text ? Ich bitte darum, dass mann die 800 Euro an mich überweist.

Dankeschön und viel Gesundheit an alle.

Gelöst

€800

Cadoola casino stalling withdrawal

Hello,

I am trying to withdraw 500PLN since 29.11.2025, I had withdrawals and deposits previously. I am verified, live chat can only copy and paste messages about high volume of transactions right now. T&C says about maximum of 72 hours in business days, it's like 90 hours now and nothing happened, I didn't even get any email about it, just the copy and paste messages on live chat attached below. I attached screenshots from live chat and from withdrawal menu.

Gelöst

zł500

Profile verification delayed payment

Hello, on 16.09.2025 I played Casino Cadoola. I managed to roll over the bonus money and I had 88,000 CZK left, I put part of the money into a withdrawal. After About 20 days, I had a message from Casino Cadoola that they wanted verification. They wanted ID, Skyc of faces, background photo of Casino Cadoola with ID and Skrill account statement. I sent everything. After a week they wanted a statement from the Skrill account again and after a week they wanted a statement from the Skrill account again. The Day before yesterday it appeared that I should verify myself again, but it is not written how, so I wrote to support and they referred me to [email protected]'s been going on for a long time, and it seems to me that they're just trying to delay the selection, that's why I'm writing here, thank you < full name removed >

Gelöst

Kč88,000

Not paying out a withdrawal after a week

Dear AskGamblers,

Since the date of 24/10 (which was a week ago), I've been trying to withdraw 40€ from Cadoola, but unfortunately the casino doesn't want to give me any closer information on when I will receive my funds.

I tried to reach out to support many times, but in the end I only got the same autogenerated responses and no interest in solving any issue.

I expect a swift answer regarding this matter from the casino.

Regards,
Martin

Gelöst

€40

Not closing my account after multiple requests

I feel the delayed withdrawals are a scam at all Stellar Ltd operated sites. They just keep delaying payments for weeks at times. For this reason i decided to close all my accounts on their sites.

I have submitted an email to cadoola without acknowledging my request.

Please support me getting this account closed for at least 2 years, but preferably forever.

Thank you.

Gelöst

Money is gone attached the proofs

Hello, I have won an amount of 5000,18€ with the Cadoola casino, I could withdrawal 2500 €, it was not possible to take out all at once, the next day I log back in to my account and what do I see that there is only left +/- 270€ (?!), I have send several emails, messages, the live support, but nothing helps, finally I have the history! You can see that the money isn't played, but it's gone! The vip manager, she doesn't answer anymore, nobody...... I don't know what to do, can you please help me?? I sent you the screenshots of the history, for sure you see that the money was there and next day it was gone! I have more screenshots, almost of everything, I can send you everything that you would like to see.. There were still 2915.15 euro in my account, what can I do please??

Kind Regards,

< first name removed >

Abgelehnt

€2,915

Bonus wager never ends

This casino gets especially creative when it comes to withholding players’ winnings. See the attached screenshot. I have wagered more than three times the required amount for the bonus — and yet the bonus money still hasn’t been converted into real money.

I played according to the rules: no more than €5 per bet, no restricted games (which aren’t even available on the site), and, as mentioned, I fulfilled the wagering requirement more than three times over. Of course, the live chat support is unable to help me.

That’s why I’m turning to you. Otherwise, this casino will simply get away with what appears to be systematic fraud. Please help me!

Gelöst

€1,000

Is unable to block my account

Cadoola Casino is unable to block my account even after 2 months of constant urging, emails and requests on live chat. I have problems with gambling addiction and I want to block my account, in my opinion the casino's actions are against good morals and they violate their own terms and conditions. Can you please help?

Gelöst

Verification of bank account

Hello i have problem with verification all documents get accepted only bank statement is canceled like 3 times i try to contact them but they not giving me clear answers I also send more documents via email but they don't reply i ask them what account number statment they want but they don't answer because i was using different for deposit and different to withdrawal also i wan making deposit via bit coin can u help me with this ? Is 4000e

Gelöst

€4,000

Payment problem Cadoola online casino

My name is < full name removed > and I am a cadoola casino player. I would like to report a problem and complaint. I did not use a bonus in the casino, I played with my own money. I won, but they refused to pay my prize to any financial instrument.

1. Payment request

I asked for the bank card I used to pay for the game. Embossed card, valid card, can accept foreign currency, I regularly pay with it abroad, no banking problems. My payment request has been cancelled.

I wrote to customer service and they told me to choose an IBAn number.

2. Payment request

I entered an IBAN number belonging to a Revolut account, which also belongs to my name.This claim has also been cancelled. I wrote to the customer service again that neither payment was successful.

3. Payment request

I gave customer service my bank account details, which are connected to the visa card used for the payment.

At the moment, I am at the point where they are not willing to transfer my own money. I have 3 payment options, all in my own name.

I write to the online customer service in vain, they do not help me, they leave the conversation.

In all cases, I entered an international format, all my data is real, everything is in my own name, and everything works. I have been waiting for the money to be disbursed for more than a week. I also filed a complaint with the casino yesterday, but I still haven't received a response.

I took a screenshot of everything, which shows that my bonus balance is 0 and my real balance is HUF 200,000.

I want to get my money.

< personal information removed >

I would need the contact information of the supervisory organization. I await your reply and thank you for your help.

Thanks

Gelöst

Ft200,000