Reclamação #30 Cassino Cadoola

Cadoola Casino - Verification issues

Por Alinka13 2.

há 6 anos

Hello dear, I will start from the beginning. I registered in this casino, took the Agcoin bonus, fulfilled all the requirements for wagering, made a minimum Deposit from the Yandex money payment system, created a withdrawal request. It took about 2-3 hours I wrote to support on the site: "Hello please tell me how long to wait for the payment? Perhaps I need to send the documents for verification? "I was told that the financial Department has considered my application and that I expected 3 working days. An hour later, a message came to the post office, it was indicated that I sent, a photo of my passport, a Screen shot of the Yandex payment system with all personal data, and a receipt for payment of utilities. I sent passport photo, a selfie with a passport and a casino, and screen shot of Yandex money with privat all the data sent, and instead of a receipt for payment of communal services I was told that any document will be suitable where the address that I specified when registering, I also sent it. I am not the owner of this apartment, I just pay the rent, because I am not the owner, I can not provide a receipt where my name will be. When registering, I indicated the address where I currently live, as mentioned above, I sent a receipt on the intercom with this address. Eventually
they do not want to pay about 28$ us dollars, just come up with something new every time, I have repeatedly confirmed my identity and that I made a Deposit from my personal wallet, I'm not the first day in gambling, I know all the nuances, but this casino is just looking for a lot of reasons not to pay me. I can provide all the evidence, I can confirm my identity in any way once again you Administration of this site, please solve my problem. And sorry my bad english. Thanks

Cassino em disputa Cassino Cadoola

Motivo Problemas de verificação

Valor $28

Discussão

AskGamblers

• Support Team

há 6 anos

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Alinka13

• Noruega

há 6 anos

Good afternoon. Payment received. Thank you all very much! I wish you good luck in everything. Merry Christmas! :)

Cassino Cadoola

• Representative

há 6 anos

Dear Alina,

First of all, we would like to congratulate you on your winnings and to wish you many more in the future!

We would like to inform you, that your account has been successfully verified on the 3rd of January.
Moreover, your withdrawal is scheduled for the 6th of January and you will receive a confirmation email as soon as it is complete.

Should you have any more questions, please, do not hesitate to get in touch with us!

We hope for your understanding!

Best regards,
Cadoola.com

Alinka13

• Noruega

há 6 anos

They verified me.
are waiting for the payment.
I'll write here as soon as I get paid

Raio-X do Cassino Cadoola

Resolvido 21 / 21

Valor médio $3,185

Duração média da reclamação 11 dias

Resposta média 2 dias

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Since the date of 24/10 (which was a week ago), I've been trying to withdraw 40€ from Cadoola, but unfortunately the casino doesn't want to give me any closer information on when I will receive my funds.

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Cadoola Casino - Bonus wager never ends

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Cadoola Casino - Payment problem Cadoola online casino

My name is < full name removed > and I am a cadoola casino player. I would like to report a problem and complaint. I did not use a bonus in the casino, I played with my own money. I won, but they refused to pay my prize to any financial instrument.

1. Payment request

I asked for the bank card I used to pay for the game. Embossed card, valid card, can accept foreign currency, I regularly pay with it abroad, no banking problems. My payment request has been cancelled.

I wrote to customer service and they told me to choose an IBAn number.

2. Payment request

I entered an IBAN number belonging to a Revolut account, which also belongs to my name.This claim has also been cancelled. I wrote to the customer service again that neither payment was successful.

3. Payment request

I gave customer service my bank account details, which are connected to the visa card used for the payment.

At the moment, I am at the point where they are not willing to transfer my own money. I have 3 payment options, all in my own name.

I write to the online customer service in vain, they do not help me, they leave the conversation.

In all cases, I entered an international format, all my data is real, everything is in my own name, and everything works. I have been waiting for the money to be disbursed for more than a week. I also filed a complaint with the casino yesterday, but I still haven't received a response.

I took a screenshot of everything, which shows that my bonus balance is 0 and my real balance is HUF 200,000.

I want to get my money.

< personal information removed >

I would need the contact information of the supervisory organization. I await your reply and thank you for your help.

Thanks

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Cadoola Casino - Withdrawal way past normal processing time

Good day AskGamblers.com,

I have used your website for many years when looking for new casinos. I registered as a member only today to register a complaint.

I believe I have properly read all the instructions on how to do this correctly and understand what not to do.

My case is quite simple, I have been a member of Cadoola Casino since Wed, Mar 27, 2019.

At some point I stopped playing there but started playing there again in May of this year (2023). I think it is a good casino and made many deposits and several withdrawals on there since May 2023. Those deposits and withdrawals were processed and sent to me in between 24 and 72 hours. I use MuchBetter for deposits and withdrawals on Cadoola. I have email receipts of those withdrawals, such as when the withdrawals were made, and the subsequent emails saying when the withdrawals had been fully processed, and after checking my MuchBetter account saw that indeed the money had been received each time.

However, on June 26. 2023, at 3:25 a.m. I made a withdrawal of $175 CAD and on June 27, 2023, at 1:47 a.m., another withdrawal of $200 CAD. Those withdrawals have not been processed yet and I am worried about them since it is taking so much time. I contacted Cadoola Chat Support three or four days after the first withdrawal of June 26. I think it was on June 30 or July 1, asking about the delay and I was told that withdrawals take 3 business days, which it had already been more than 3 business days.

On Wednesday, July 5, 2023, when it had been six to seven business days I emailed [email protected] a polite and detailed description of my withdrawals and asked about when my withdrawals would be processed, that was a week ago, they have not replied.

So, three days later, on July 8, I contacted Chat Support on their website again and I was not getting clears answers from their agent. I told the agent (Kevin) that he is supposed to be there to help me and to please give me answers and at the end he said:

~Kevin
“Thanks so much for your patience. I have just checked your gaming account. I see your withdrawal is in the final stage of being processed.
Moreover, I also just forwarded a request to the financial department in order to speed up your request.” ~

I told Kevin, “Great thank you Kevin, that's the answer I wanted to hear, have a nice day”.

I do have the complete transcript of that chat should you require it.

That was four days ago, and I have yet to receive my two withdrawals.

I will attach a screenshot of the two pending withdrawals to show their amounts, the date and time of the withdrawals as well as you can see a red X next to them, which allows one to cancel the withdrawal and get the money back into your account balance to continue playing with it. I should note that after I made those withdrawals, I continued depositing and playing for several days as normal, but did not win, and therefore, made no other additional withdrawals since. But since I saw the withdrawals were not coming, I have since stopped playing there to wait for the funds.

As you can see, it has now been more than 11 to 12 business days since the withdrawals were made.

Could you please help me?

I would be happy to compensate for your time and effort if there is a charge. Otherwise, I’d be happy to donate something to your website if you accept donations or even write a review about your services on TrustPilot as well as add a link with a blurb to your website from one of my own backgammon websites. This I offer in gratitude.

Please let me know if you need anything else.

Best regards,

Mihael Liberopoulos

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