Cadoola Casino - Bonus wager never ends

Dear Cadoola Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear FELIXTT15,

Thank you for reaching out to us.

As per our T&C 7.6: ''All bonuses have a wagering requirement, meaning you must bet a certain amount before you can withdraw your winnings. This requirement is expressed as a multiplier applicable to the bonus amount and the deposit amount, or the amount of winnings derived from such promotion. (Depending on the terms of the promotion in question).''

The specific multiplier for the relevant bonus was 30x, as it was mentioned in the details of the promotion you received.

As per our T&C, the total amount of the wager was calculated by the sum of the deposit you made to get the offer and the bonus given, multiplied by the multiplier (30x).

After checking your account, the bonus was released after wagering it accordingly, and the winnings passed to your real balance.

We hope that makes everything clear, and we welcome further questions that may arise.

Best Regards,
Cadoola Casino Team

Dear @Felixtt15,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Thank you for the explanation - but the wager information was not even clear to your own chat support^^
When will you pay out my withdrawals of 1.000€ dear Cadoola Casino? Waiting for days already🙂

Dear FELIXTT15,

We apologize for the delay.

I am happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Best Regards,
Cadoola Casino Team

Dear @Felixtt15,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.