Cadoola Casino - Money is gone attached the proofs

Dear Cadoola Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

Thank you for reaching out.

We have sent you an email requesting the player's credentials.

Once we have them, we will be able to move forward.

Thank you in advance!

Best regards,
Cadoola Casino Team

Dear Cadoola Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers, THANK YOU very much for your help!!
I don't understand this as well, I am asking this since 29/05/25... I ask AskGamblers for help, and finally they respond!
There is also another problem with Cadoola :-(
The verification I did completely and I could do a withdrawal (with the winning amount...) but now they aks more, they keep asking for a verification of a BIN **463356 for the month May, I have done verification for my identity, my bankaccount, my visacard... But I am trying to explain and to show that BIN **463356 not of me is, this is a payment servive called Klarna, and I buy sometimes "one time cards by visa" and I pay it of my normal bankaacount that I have. So, I think it is normal that I can't show Cadoola the incoming & outgoing payments (??!!) - I told Cadoola please go on Google and check the website BIN check, there you can see that the BIN **463356 is by KLARNA
I send them screenshots and everything, but still they keep asking me this! Not normal I think
Please I send included some screenshots
Also when they go see to my history of payments that I have done, they see, 10, 12 visa cards.... My God, if I had so many visa cards than I am a SUPER RICH PERSON...

Dear All,

Thank you for reaching out to us.

We are working with the relevant department in order to process the request.

As soon as we have an update, we will let you know.

Best regards,
Cadoola Casino Team

Hello,
On what do I have to respond please?
I haven't received anything..
I am still waiting for an answer, the history, the times....... Why does it take so much time?
Regards,
Fabienne

Dear Fabienne160178,

Thank you for your patience, and we apologize for the delay.

Your request is under review, we will let you know as soon as we have an update.

Best regards,
Cadoola Casino Team

Still nothing, this is not normal anymore...

Dear Fabienne160178,

After consulting with the relevant department, the remaining balance in your account was bet and played by you.

You can also check this yourself from the game history of your account.

If you have any more questions or further info, we are happy to help.

Best regards,
Cadoola Casino Team

Dear @Fabienne160178,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello
Can you please show it public?
Because also I have received a video with history, if somebody can help how to put it here, it is a big size 69,4MB
In that video there is something strange with the figures... small, bigger, ...
And sorry in the history that Cadoola is telling, you cannot see everything!

Dear @Fabienne160178,

Thank you for your message and for providing the details of your issue.

Please note that you can view your game history at any time by logging into your account and navigating to Profile > History > Game History. There, you can use filters to select the relevant date range and review your gaming activity.

Regarding the issue you mentioned during the verification process, we are currently checking the matter with the relevant department. Thank you for explaining the situation in detail — this will help us investigate more efficiently.

We will get back to you shortly with clear information on the next steps.

Thank you for your cooperation and patience.

Best regards,
Cadoola team

Dear @Fabienne160178,

Thank you for your patience.

As an update regarding your account verification, we can confirm that—since the deposits were made from your verified bank account—we are able to accept a bank statement as an alternative verification document.

Please ensure that the statement clearly shows:

Your full name

The dates and times of the relevant transactions

The deposits made to your gaming account

Once received, we will proceed with the verification process as soon as possible.

Best regards,
Cadoola Casino Team

Dear @Fabienne160178,

The AskGamblers Complaint Team is kindly asking you to assist the Cadoola Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Hello,
I did already withdrawals, I did the full verification, but as I told I cannot show somebody elses bank!
BIN**463356 is Klarna bank, I buy there one time visa cards.... I pay them with my bank....
Today I am leaving on holiday to Egypt, I will be back 18/07.

Dear Fabienne160178,

In order for your account to be verified, we need the bank statements as requested.

Once we have them, the verification will be finalized.

Best regards,
Cadoola Casino Team

Dear @Fabienne160178,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Cadoola Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.