My name is < full name removed > and I am a cadoola casino player. I would like to report a problem and complaint. I did not use a bonus in the casino, I played with my own money. I won, but they refused to pay my prize to any financial instrument.
1. Payment request
I asked for the bank card I used to pay for the game. Embossed card, valid card, can accept foreign currency, I regularly pay with it abroad, no banking problems. My payment request has been cancelled.
I wrote to customer service and they told me to choose an IBAn number.
2. Payment request
I entered an IBAN number belonging to a Revolut account, which also belongs to my name.This claim has also been cancelled. I wrote to the customer service again that neither payment was successful.
3. Payment request
I gave customer service my bank account details, which are connected to the visa card used for the payment.
At the moment, I am at the point where they are not willing to transfer my own money. I have 3 payment options, all in my own name.
I write to the online customer service in vain, they do not help me, they leave the conversation.
In all cases, I entered an international format, all my data is real, everything is in my own name, and everything works. I have been waiting for the money to be disbursed for more than a week. I also filed a complaint with the casino yesterday, but I still haven't received a response.
I took a screenshot of everything, which shows that my bonus balance is 0 and my real balance is HUF 200,000.
I want to get my money.
< personal information removed >
I would need the contact information of the supervisory organization. I await your reply and thank you for your help.
Thanks
