Beschwerde #6 Cadoola Casino

Unable/Not Allowed to withdraw

Von Truth H.

vor 7 Jahren

On the 6/12/18 i deposited BTC which converted to 12.61 Euro and played for some time & won 40 Euro i attempted to Withdraw via deposit method (BTC) only to be cancelled due to not being fully "verified" as they did not accept my proof of address documentation & not having a "utility Bill" but i sent in more documents and was finally successfully "verified"

I then attempted to Withdraw my winnings via Deposit method (BTC) only to get email stating the withdraw was cancelled and they no longer support BTC...

So now to withdraw i would need to send another 20 Euro via Card and withdraw the lot (60euro) wager free, so i done that on that on the 13/12/18
(my card is Mastercard and was visible as an option when i clicked withdraw)

I now get an email stating the withdraw was cancelled because they do not support my card (and its no longer visible as an option)

I do not have a VISA... and was told by livechat i should goto my bank and sign up for a VISA not going to happen.

They do not accept Ecopayz or Payeer for Australian players so i am out of options of collecting winnings/money as VISA is only option given to me.

They accepted my deposit via BTC & they accepted my deposit via Mastercard so i should be able to withdraw without needing to sign up for a new card that has fee's

(NO bonus was used)

plz assist any way you can AskGamblers

Unseriöses Casino Cadoola Casino

Grund Abgelehnte Auszahlung

Betrag €60

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

TheTruthHurts

• Victoria • 17 Bewertungen

vor 7 Jahren

.70c short but money has hit account! thanks again, this complaint is able to be marked as resolved

TheTruthHurts

• Victoria • 17 Bewertungen

vor 7 Jahren

Hi @AskGamblers

i will confirm once funds hit bank account fingers crossed all goes well,

thanks for giving a platform to have such issues resolved.

Signed TheTruthHurts

AskGamblers

• Support Team

vor 7 Jahren

Dear @TheTruthHurts,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Cadoola Casino Beschwerde-Statistik

Gelöst 22 / 22

Durchschn. Betrag $3,077

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

Cadoola Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Auszahlungsdauer vom Betreiber ist sehr lang

Liebes Cadoola Team,

Liebes Askgamblers Team,

am 03.07.2022 habe ich eine Auszahlung in Höhe von 800 Euro vorgenommen.

In der Regel dauert die Auszahlung nur 3 Werktage in besonderen Fällen 5 Werktage.

Aktuell dauert die Auszahlung bereits 7 Werktage. Der Kundensupport hat hier immer nur einen vorgefertigten Text und hilft hier auch nicht wirklich weiter. Da Sie laut eigenen Angaben, keine Möglichkeit haben, die Daten einzusehen. Komisch nur, dass früher, das cadoola Team immer sagen konnte, wann die Auszahlungen geplant werden.

Heute hatte ich das erste mal das Gefühl im Support, dass mann mich anhört. Ich weiß nicht, ob Sie mir das nur so schreibt oder ernst meint. Weiß ich nicht.

Warum dauern die Auszahlungen aktuell so lange ? Warum hat der Support nur einen Standard Text ? Ich bitte darum, dass mann die 800 Euro an mich überweist.

Dankeschön und viel Gesundheit an alle.

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Dear AskGamblers,

Since the date of 24/10 (which was a week ago), I've been trying to withdraw 40€ from Cadoola, but unfortunately the casino doesn't want to give me any closer information on when I will receive my funds.

I tried to reach out to support many times, but in the end I only got the same autogenerated responses and no interest in solving any issue.

I expect a swift answer regarding this matter from the casino.

Regards,
Martin

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I have submitted an email to cadoola without acknowledging my request.

Please support me getting this account closed for at least 2 years, but preferably forever.

Thank you.

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Kind Regards,

< first name removed >

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This casino gets especially creative when it comes to withholding players’ winnings. See the attached screenshot. I have wagered more than three times the required amount for the bonus — and yet the bonus money still hasn’t been converted into real money.

I played according to the rules: no more than €5 per bet, no restricted games (which aren’t even available on the site), and, as mentioned, I fulfilled the wagering requirement more than three times over. Of course, the live chat support is unable to help me.

That’s why I’m turning to you. Otherwise, this casino will simply get away with what appears to be systematic fraud. Please help me!

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My name is < full name removed > and I am a cadoola casino player. I would like to report a problem and complaint. I did not use a bonus in the casino, I played with my own money. I won, but they refused to pay my prize to any financial instrument.

1. Payment request

I asked for the bank card I used to pay for the game. Embossed card, valid card, can accept foreign currency, I regularly pay with it abroad, no banking problems. My payment request has been cancelled.

I wrote to customer service and they told me to choose an IBAn number.

2. Payment request

I entered an IBAN number belonging to a Revolut account, which also belongs to my name.This claim has also been cancelled. I wrote to the customer service again that neither payment was successful.

3. Payment request

I gave customer service my bank account details, which are connected to the visa card used for the payment.

At the moment, I am at the point where they are not willing to transfer my own money. I have 3 payment options, all in my own name.

I write to the online customer service in vain, they do not help me, they leave the conversation.

In all cases, I entered an international format, all my data is real, everything is in my own name, and everything works. I have been waiting for the money to be disbursed for more than a week. I also filed a complaint with the casino yesterday, but I still haven't received a response.

I took a screenshot of everything, which shows that my bonus balance is 0 and my real balance is HUF 200,000.

I want to get my money.

< personal information removed >

I would need the contact information of the supervisory organization. I await your reply and thank you for your help.

Thanks

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