Reclamação #8 Cassino Cadoola

Cadoola Casino - Unable/Not Allowed to withdraw

Por Truth H.

há 7 anos

On the 6/12/18 i deposited BTC which converted to 12.61 Euro and played for some time & won 40 Euro i attempted to Withdraw via deposit method (BTC) only to be cancelled due to not being fully "verified" as they did not accept my proof of address documentation & not having a "utility Bill" but i sent in more documents and was finally successfully "verified"

I then attempted to Withdraw my winnings via Deposit method (BTC) only to get email stating the withdraw was cancelled and they no longer support BTC...

So now to withdraw i would need to send another 20 Euro via Card and withdraw the lot (60euro) wager free, so i done that on that on the 13/12/18
(my card is Mastercard and was visible as an option when i clicked withdraw)

I now get an email stating the withdraw was cancelled because they do not support my card (and its no longer visible as an option)

I do not have a VISA... and was told by livechat i should goto my bank and sign up for a VISA not going to happen.

They do not accept Ecopayz or Payeer for Australian players so i am out of options of collecting winnings/money as VISA is only option given to me.

They accepted my deposit via BTC & they accepted my deposit via Mastercard so i should be able to withdraw without needing to sign up for a new card that has fee's

(NO bonus was used)

plz assist any way you can AskGamblers

Cassino em disputa Cassino Cadoola

Motivo Pagamento negado

Valor €60

Discussão

AskGamblers

• Support Team

há 7 anos

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

TheTruthHurts

• Victoria • 17 Avaliações

há 7 anos

.70c short but money has hit account! thanks again, this complaint is able to be marked as resolved

TheTruthHurts

• Victoria • 17 Avaliações

há 7 anos

Hi @AskGamblers

i will confirm once funds hit bank account fingers crossed all goes well,

thanks for giving a platform to have such issues resolved.

Signed TheTruthHurts

AskGamblers

• Support Team

há 7 anos

Dear @TheTruthHurts,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Raio-X do Cassino Cadoola

Resolvido 21 / 21

Valor médio $3,185

Duração média da reclamação 11 dias

Resposta média 2 dias

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Good day AskGamblers.com,

I have used your website for many years when looking for new casinos. I registered as a member only today to register a complaint.

I believe I have properly read all the instructions on how to do this correctly and understand what not to do.

My case is quite simple, I have been a member of Cadoola Casino since Wed, Mar 27, 2019.

At some point I stopped playing there but started playing there again in May of this year (2023). I think it is a good casino and made many deposits and several withdrawals on there since May 2023. Those deposits and withdrawals were processed and sent to me in between 24 and 72 hours. I use MuchBetter for deposits and withdrawals on Cadoola. I have email receipts of those withdrawals, such as when the withdrawals were made, and the subsequent emails saying when the withdrawals had been fully processed, and after checking my MuchBetter account saw that indeed the money had been received each time.

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~Kevin
“Thanks so much for your patience. I have just checked your gaming account. I see your withdrawal is in the final stage of being processed.
Moreover, I also just forwarded a request to the financial department in order to speed up your request.” ~

I told Kevin, “Great thank you Kevin, that's the answer I wanted to hear, have a nice day”.

I do have the complete transcript of that chat should you require it.

That was four days ago, and I have yet to receive my two withdrawals.

I will attach a screenshot of the two pending withdrawals to show their amounts, the date and time of the withdrawals as well as you can see a red X next to them, which allows one to cancel the withdrawal and get the money back into your account balance to continue playing with it. I should note that after I made those withdrawals, I continued depositing and playing for several days as normal, but did not win, and therefore, made no other additional withdrawals since. But since I saw the withdrawals were not coming, I have since stopped playing there to wait for the funds.

As you can see, it has now been more than 11 to 12 business days since the withdrawals were made.

Could you please help me?

I would be happy to compensate for your time and effort if there is a charge. Otherwise, I’d be happy to donate something to your website if you accept donations or even write a review about your services on TrustPilot as well as add a link with a blurb to your website from one of my own backgammon websites. This I offer in gratitude.

Please let me know if you need anything else.

Best regards,

Mihael Liberopoulos

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