Cadoola Casino - Payment problem Cadoola online casino

RESOLVIDA

Informação da reclamação

Cassino em disputa

Cassino Cadoola

Valor

Ft 200000

jahoo84 Hungria
Postado em 13 de setembro de 2024

My name is < full name removed > and I am a cadoola casino player. I would like to report a problem and complaint. I did not use a bonus in the casino, I played with my own money. I won, but they refused to pay my prize to any financial instrument.

1. Payment request

I asked for the bank card I used to pay for the game. Embossed card, valid card, can accept foreign currency, I regularly pay with it abroad, no banking problems. My payment request has been cancelled.

I wrote to customer service and they told me to choose an IBAn number.

2. Payment request

I entered an IBAN number belonging to a Revolut account, which also belongs to my name.This claim has also been cancelled. I wrote to the customer service again that neither payment was successful.

3. Payment request

I gave customer service my bank account details, which are connected to the visa card used for the payment.


At the moment, I am at the point where they are not willing to transfer my own money. I have 3 payment options, all in my own name.

I write to the online customer service in vain, they do not help me, they leave the conversation.

In all cases, I entered an international format, all my data is real, everything is in my own name, and everything works. I have been waiting for the money to be disbursed for more than a week. I also filed a complaint with the casino yesterday, but I still haven't received a response.

I took a screenshot of everything, which shows that my bonus balance is 0 and my real balance is HUF 200,000.

I want to get my money.

< personal information removed >

I would need the contact information of the supervisory organization. I await your reply and thank you for your help.


Thanks

AskGamblers
Postado em 17 de setembro de 2024

Dear Cadoola Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Postado em 30 de janeiro de 2025

Dear all,

This complaint has been reopened as per Cadoola Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Postado em 30 de janeiro de 2025

Dear All,

Please be informed that the customer's withdrawal request of 200,000 HUF was processed from our side on 18/09/24. As of today, there are no pending withdrawal requests on the customer's account remaining.

Best regards,
Cadoola team

AskGamblers
Postado em 30 de janeiro de 2025

Dear @jahoo84,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cassino Cadoola Reclamações

  • 12 de 12 resolvida
  • há 1 dia resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 4,701 USD valor médio

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