Beschwerde #19 Cadoola Casino

Reopened my account after permanent self exclusion

Von Onni A.

vor 6 Jahren

On 23.1.2018 i sent an email to cadoola casino asking for my permanent self exclusion due to gambling addiction. Having received the request they did so.
On the 10th of may 2020 I asked if they could reopen my account and and they told me that they could if I send them the following email which I was supposed to copy and paste and send to them (I will attach it to the files.) after having done so I immediately was reinstated my account and able to play once again.
This is a serious breach of player protection as a compulsive gambler cannot always stay strong and resist the urges, that is why when you permanently ban yourself there should not be any scenario under which it should be reopened. I have now gone unto lose an additional 230€ due to this.
This situation should not under any circumstances be allowed or tolerated.

Unseriöses Casino Cadoola Casino

Grund Sonstiges

Betrag €230

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Monnii

• Finnland

vor 6 Jahren

I have now also received the refund for said period.
Case is closed on my part and I am glad that the account is now permanently closed.

-Onni

Monnii

• Finnland

vor 6 Jahren

Hello, thank you for doing that, especially blocking of the account.

While I have not received the refund to my bank account as of yet, I see no reason why this case would not be solved.

I will now wait until the refund is received and then update you on this.

Best regards, Onni

AskGamblers

• Support Team

vor 6 Jahren

Dear @Monnii,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cadoola Casino Beschwerde-Statistik

Gelöst 22 / 22

Durchschn. Betrag $3,077

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

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Auszahlungsdauer vom Betreiber ist sehr lang

Liebes Cadoola Team,

Liebes Askgamblers Team,

am 03.07.2022 habe ich eine Auszahlung in Höhe von 800 Euro vorgenommen.

In der Regel dauert die Auszahlung nur 3 Werktage in besonderen Fällen 5 Werktage.

Aktuell dauert die Auszahlung bereits 7 Werktage. Der Kundensupport hat hier immer nur einen vorgefertigten Text und hilft hier auch nicht wirklich weiter. Da Sie laut eigenen Angaben, keine Möglichkeit haben, die Daten einzusehen. Komisch nur, dass früher, das cadoola Team immer sagen konnte, wann die Auszahlungen geplant werden.

Heute hatte ich das erste mal das Gefühl im Support, dass mann mich anhört. Ich weiß nicht, ob Sie mir das nur so schreibt oder ernst meint. Weiß ich nicht.

Warum dauern die Auszahlungen aktuell so lange ? Warum hat der Support nur einen Standard Text ? Ich bitte darum, dass mann die 800 Euro an mich überweist.

Dankeschön und viel Gesundheit an alle.

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< personal information removed >

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Thanks

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