Reclamação #32 Cassino Cadoola

Cadoola Casino - Reopened my account after permanent self exclusion

Por Onni A.

há 6 anos

On 23.1.2018 i sent an email to cadoola casino asking for my permanent self exclusion due to gambling addiction. Having received the request they did so.
On the 10th of may 2020 I asked if they could reopen my account and and they told me that they could if I send them the following email which I was supposed to copy and paste and send to them (I will attach it to the files.) after having done so I immediately was reinstated my account and able to play once again.
This is a serious breach of player protection as a compulsive gambler cannot always stay strong and resist the urges, that is why when you permanently ban yourself there should not be any scenario under which it should be reopened. I have now gone unto lose an additional 230€ due to this.
This situation should not under any circumstances be allowed or tolerated.

Cassino em disputa Cassino Cadoola

Motivo Outros

Valor €230

Discussão

AskGamblers

• Support Team

há 6 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Monnii

• Finlândia

há 6 anos

I have now also received the refund for said period.
Case is closed on my part and I am glad that the account is now permanently closed.

-Onni

Monnii

• Finlândia

há 6 anos

Hello, thank you for doing that, especially blocking of the account.

While I have not received the refund to my bank account as of yet, I see no reason why this case would not be solved.

I will now wait until the refund is received and then update you on this.

Best regards, Onni

AskGamblers

• Support Team

há 6 anos

Dear @Monnii,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Raio-X do Cassino Cadoola

Resolvido 21 / 21

Valor médio $3,185

Duração média da reclamação 11 dias

Resposta média 2 dias

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I have used your website for many years when looking for new casinos. I registered as a member only today to register a complaint.

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“Thanks so much for your patience. I have just checked your gaming account. I see your withdrawal is in the final stage of being processed.
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I told Kevin, “Great thank you Kevin, that's the answer I wanted to hear, have a nice day”.

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I would be happy to compensate for your time and effort if there is a charge. Otherwise, I’d be happy to donate something to your website if you accept donations or even write a review about your services on TrustPilot as well as add a link with a blurb to your website from one of my own backgammon websites. This I offer in gratitude.

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