AmunRa Casino - Stalling withdraws

Update: i did get an email back from the finance department that the withdraw limit cannot be increased. However, i did not get any explanation as to why the processing of my withdraws are taking so long. Also, the first withdraw should be processed today, but still hasn't happened.

Update: i received an updated payout schedule. First withdraws processed on 6-11, 9-11, 10,11. For the first two i received confirmation emails.

Dear all,

We would like to confirm that we have provided the Player with the needed assistance.

We remain available in case any more questions arise.

Best Regards
AmunRa Team

Update: the first 3 withdrawals are in my bank account. The complaint will be closed when all withdrawals are processed.

Dear @Elizzle_88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I haven't updated, because there was no news. I have yet to receive my last two withdraws. I did receive an email on the 13th that another withdraw was processed and that the last one should be processed tomorrow. I will update when I receive the money in my bankaccount.

Dear all,

Please allow our Team to confirm that we have paid the Player all withdrawals.
We would like to ask our Customer to confrim that he received our email.

We remain available in case any more questions arise.

Best Regards
AmunRa Team

Dear @Elizzle_88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

It has taken 2,5 weeks and a lot of time and effort, but my withdrawals (in the end € 4900 in total)are now processed and in my bankaccount. The complaint is now resolved. Eventhough i am glad with the outcome, i will keep this slow process in mind for the future, and will probably not be playing at this casino anymore untill they sort out their cash out problems.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.