AmunRa Casino - KYC verification delay and withdrawal issue

Dear Askgamblers,

The player's verification is currently being processed by our team.

We will provide you with an update as soon as the review is complete.

Kind Regards,
AmunRa Team

Hello everyone,

I find the response from Amunra Casino insufficient. It has already been two weeks that i’ve been waiting, and my documents still haven’t been validated. This reply also shows how unclear the status of our case really is — there’s always a generic, robotic, and poorly developed response.

In the end, i’m starting to question the professionalism of this casino.

Dear AskGamblers team.

We had sent an email on April 20, 2026, requesting your team to share the registered email address of the player.

After reviewing your reply in the email from April 20, 2026, (Reference number - #270957). We see you have not shared the email address for the player for us to check the players account and help further accordingly.

Therefore, we kindly ask you to provide us with the customer's username and email address.

We look forward to your update.

Kind regards,
AmunRa team.

Dear AskGamblers team.

Thank you for your prompt response.

Following a review of Waitriz's account in relation to his concerns, we would like to clarify that the last withdrawal request of 1,500 EUR, attempted on April 23, 2026, was canceled from the players end on the same day and successfully utilized by the player and later the account was closed on April 24, 2026, as per players request.

However, we are pleased to inform that the players withdrawal attempts from April 21, and April 22, 2026, for 1,500 EUR each, was successfully processed, and the funds were dispatched from our end on April 22, 2026.

Please note, that while closing the account, we did not observe any pending withdrawals or an active balance associated with the players account.

We trust that this information will assist in clarifying the matter for you.

Our team extends its best wishes for your future endeavors.

Kind regards,
AmunRa team.

Dear @Waitriz,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.