Beschwerde #107 AmunRa Casino

KYC verification delay and withdrawal issue

Von Waitriz

vor 1 Monat

Hello,
I am writing to file a complaint against Amunra Casino regarding a delayed KYC verification and withdrawal process.
I submitted my KYC documents on Tuesday at 16:00.
It has now been over 5 business days, and my account is still not verified.
I contacted support multiple times, and I only receive generic responses such as “please be patient” without any clear timeframe.
I would like to point out that:
My account was previously able to withdraw €2900 successfully, which confirms my account activity is legitimate.
I have not used any bonus, so there should be no wagering or bonus-related restrictions.
At this stage, I am concerned about the lack of transparency and the delay in processing my verification.
I kindly request:
A clear update on my KYC status
Immediate processing of my verification
The ability to proceed with withdrawals without further delay
I am fully willing to provide any additional documents if required, but no specific request has been made so far.
Thank you for your assistance.
Best regards

Unseriöses Casino AmunRa Casino

Grund Verifizierungsprobleme

Betrag €3000

Diskussion

AskGamblers

• Support Team

vor 1 Monat

Dear @Waitriz,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AmunRa Casino

• Representative

vor 1 Monat

Dear AskGamblers team.

Thank you for your prompt response.

Following a review of Waitriz's account in relation to his concerns, we would like to clarify that the last withdrawal request of 1,500 EUR, attempted on April 23, 2026, was canceled from the players end on the same day and successfully utilized by the player and later the account was closed on April 24, 2026, as per players request.

However, we are pleased to inform that the players withdrawal attempts from April 21, and April 22, 2026, for 1,500 EUR each, was successfully processed, and the funds were dispatched from our end on April 22, 2026.

Please note, that while closing the account, we did not observe any pending withdrawals or an active balance associated with the players account.

We trust that this information will assist in clarifying the matter for you.

Our team extends its best wishes for your future endeavors.

Kind regards,
AmunRa team.

AmunRa Casino

• Representative

vor 1 Monat

Dear AskGamblers team.

We had sent an email on April 20, 2026, requesting your team to share the registered email address of the player.

After reviewing your reply in the email from April 20, 2026, (Reference number - #270957). We see you have not shared the email address for the player for us to check the players account and help further accordingly.

Therefore, we kindly ask you to provide us with the customer's username and email address.

We look forward to your update.

Kind regards,
AmunRa team.

Waitriz

vor 1 Monat

Hello everyone,

I find the response from Amunra Casino insufficient. It has already been two weeks that i’ve been waiting, and my documents still haven’t been validated. This reply also shows how unclear the status of our case really is — there’s always a generic, robotic, and poorly developed response.

In the end, i’m starting to question the professionalism of this casino.

AmunRa Casino Beschwerde-Statistik

Gelöst 39 / 44

Durchschn. Betrag $1,654

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

AmunRa Casino Beschwerden

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1000 EUR nicht erhalten

Am 29.5 ich habe 1000 euro auszahlung gemacht.aber bis heute noch kein geld auf mein Girokonto bekommen.ich habe mehrmals kontaktiere mit live Support und auch mehrfach email geschrieben.aber es passiert nicht,und auch kein Antwort von denen.

Es sind 3 woche her.ich bitte Sie mir helfen,damit ich das geld wieder bekommen.

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Auszahlung ausstehend seit 6tagen

Ich warte seit 6 Tagen auf meine Crypto-Auszahlung, obwohl Sie mit schnellen Auszahlungen werben. Bisher ist kein Geld angekommen. Das war das erste und letzte Mal, dass ich hier gespielt habe. Bitte klären Sie die Verzögerung umgehend und sorgen Sie dafür, dass das Geld schnellstmöglich bei mir ankommt.

Es handelt sich um 500€

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Gewinn wurde nicht gutgeschrieben

Hallo Support Team

Am 8.05.24 habe ich bei Amunra Casino gespielt.

Meine Balance war zu diesem Zeitpunkt Fr. 158.10
Bonus Buy getätigt Fr. 100.-

Somit noch Fr. 58.10

Um 13.43.09 Uhr, hatte ich bei Sugar Rush Fr. 158.70 gewonen (Bet ID 40638776337011).

Gleichzeitig hat der Screen gezeigt dass ich ein Weekday Prize gwonnen habe über Fr. 48.58.

Es wurde zu meinem Balance gezählt Total Fr. 106.58.

Jedoch hat das System den Gewinn aus dem Freegame nicht dazu gezählt.

Es wurde auch im System nicht angezeigt, beim Verlauf.

Bei Pragmatic Play kann man nachvollziehen beim Reply und dort sieht man den Gewinn Fr. 158.70.

Ich habe es dem Kundendienst gemeldet, aber sie waren nicht einsichtig und sagen ständig es wurde mir gutgeschrieben.
Der Weekday Prize wurde gutgeschriebe, da bin ich einverstanden.
Aber der Gewinn aus Sugar Rush 1000 freegame nicht über Fr. 158.70.

Ich habe Beweis Screenshots vom Weekday drops und vom Gewinn.

Kann mir jemand helfen?

Der Support sagt sie schauen es sich nochmals an und melden sich per Email, zusätzlich habe ich den VIP Manager kontaktiert und keine Antwort erhalten seit 08.05.24.

Die Rechnung sieht so aus:

Anfang Betrag: Fr. 158.10
- Bonus Buy: - Fr. 100.-

Total Fr. 58.10

Drop Prize
Gewinn: Fr. 48.58

Total Fr. 106.68

Sugar Rush 1000 Freegame Gewinn Fr. 158.70, wurde nicht gutgeschrieben.

Meine Balance hätte Fr 265.38 sein müssen. Es ist ein technischer Fehler. Das System hat nicht erkannt dass es 2 Gewinne waren.

Ich erwarte eine Lösung vom Casino, es ist zum Glück nicht so ein grosser Betrag jedoch steht es mir zu und sie sollen die Situation analysieren und denn Gewinn gutschreiben.

Danke um Hilfe.
Ich habe Screenshots mitgeschickt.

FG
Thily81

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Casino ist offline ueber einen Monat

Ich kann nicht auf mein Konto zugreifen, da das Casino ueber einen Monat offline ist. Ich habe Email an Kundenservice von Amunra zugeschickt aber es wird nicht versandt, da es öffline ist.

Wie kann ich mein Geld von dem Casino auszuzahlen.

Ich freue mich auf Ihre Antwort.

Mit freundlichen Greußen

<Full name removed>

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AmunRa Spielothek - Auszahlung via Trustly seit dem 1. Dezember ausstehend

Guten Morgen,

ich habe ein Problem mit dem AmunRA Casino. Meine am 1. Dezember 2021 beantragte Auszahlung in Höhe von 1.000EUR via Trustly wird nicht bearbeitet. Ich habe keinerlei Boni benutzt.

Am 2. Dezember wurde ich dort erfolgreich verifiziert. Bei höflicher zweimaliger Nachfrage beim freundlichen Kundenservice kamen als Antwort es würde baldmöglichst ausgezahlt. Bei erneuter gestriger Nachfrage kam die Antwort es gäbe technische Probleme aber die Finanzabteilung würde daran arbeiten. Geduld Geduld. Es ist heute ja bereits der 7. Dezember und keine Bearbeitung in Sicht. Ich würde mich über Ihre Hilfe sehr freuen. Vielen Dank

Meine Auszahlung steht seit dem 1. Dezember auf unbearbeitet.

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AmunRa Spielothek - Amunra verzögert Auszahlungen

3 Auszahlungen am 25.5.21 in Höhe von je 1000€ beantragt.
1 Auszahlung sollte am 31.5.21 ausgezahlt werden wurde dann aber einfach auf den 02.06.21 geschoben.
2 Auszahlungen stehen noch aus. Keine Rückmeldung. Habe am 02.06.21 das Konto geschlossen, da ich mit der Auszahlungspolitik total unzufrieden bin.
Laut AGB werden beantragte Auszahlungen bei einem geschlossenen Konto innerhalb 5 Werktage ausgezahlt!

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Delay for two withdrawals

Hello, I want to file a complaint because I have made withdrawal requests on November 24th and 25th for amounts of €500 and €200 but neither withdrawal has been processed even though they promise a 3 day processing time on the website. I have contacted the live chat 5 times and sent more than 4 emails to their email address, from which I have received the same response that it is waiting for the financial department to process it. I have also kindly requested that my withdrawal request be prioritized. Unfortunately, I do not receive any concrete schedules or confirmations for withdrawals, so I would like to file an official complaint about this. I demand that the casino prioritize withdrawals, because the processing time is already so long.

Here is also ID of my withdrawals:

3fca03ba-b501-4579-bc17-e2041d4bdb73

2025cb96-5ef0-4fdb-97a1-e58a4a3e3af0

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KYC Verification Issue and Withdrawal Request

Hello,

I am writing regarding my account verification and withdrawal request.

I have already uploaded more than 200 photos where my face, ID document, and even my elbow are clearly visible, exactly as requested. Despite this, my withdrawal request keeps getting rejected with the same automatic message.

I find this extremely frustrating and unacceptable. I have used many other platforms before, and my verification was always successful using the same type of photos taken with the same phone. There has never been an issue like this.

At this point, I have followed all your instructions multiple times and made every possible effort to comply with your requirements. However, I am not receiving any meaningful response, and my withdrawal is still being denied.

Please review my case manually and clearly explain what exactly is wrong with my submissions, or approve my verification and process my withdrawal immediately.

I expect a proper response, not an automated rejection message.
I am a registered user (name: László), and I have a pending withdrawal of 71.75 EUR that keeps getting rejected.

I have uploaded more than 200 verification photos exactly as requested (face, ID, and visible elbow), but I keep receiving the same automated rejection message.

I have also contacted support multiple times but received no proper response.

Please review my account manually and resolve this issue. You should be able to identify my account based on my name and withdrawal amount.

This situation is very frustrating and unacceptable.

Thank you

Abgelehnt

€72

Amunra delayed payment

Hello,

I am writing to formally file a complaint regarding delayed withdrawals from Amunra Casino, which is listed and recommended on your platform.

I have won a total of approximately 12,000 PLN and submitted my withdrawal requests on the following dates:

March 18, 2026 (Wednesday)

March 19, 2026 (Thursday)

March 20, 2026 (Friday)

Due to the casino’s withdrawal limits, I was only able to request 2,000 PLN per day. As a result, I submitted three separate withdrawal requests, which means I currently have 6,000 PLN in active withdrawals.

According to the casino’s stated policy, withdrawal processing should take up to 3 business days. As of today, March 26, 2026, none of my withdrawal requests have been processed, and there has been no visible progress or update from the casino.

Additionally, I have contacted the casino’s live chat support multiple times. Each time, I receive the same generic response assuring me not to worry and that the withdrawals are being processed. However, I have not been provided with any concrete information, timeline, or explanation for the delay.

This delay exceeds the declared timeframe, and I am concerned about the situation. I have trusted this casino partly due to its presence and recommendation on your website, which is why I am reaching out to you for assistance.

Furthermore, this situation is causing me significant psychological distress and stress, as the prolonged uncertainty and lack of communication are very difficult to deal with.

I kindly ask you to investigate this matter and help facilitate the withdrawal process. I would greatly appreciate any support or intervention you can provide to resolve this issue as soon as possible.

If any additional information is required from my side, please let me know and I will provide it promptly.

Kind regards,

< first name removed >

Gelöst

zł12,000

No payment

3 business days have passed, and they are just wasting time with the payment.

The online chat is just a lie, and they don't want to do anything.

They have sent reminders to the finance department several times, but nothing has happened.

I am running out of patience.

Please take action as soon as possible

Id:17ca3068-a479-4d63-ab8d-2735e15a5f13

Gelöst

Ft48,000