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AmunRa Casino - KYC Verification Issue and Withdrawal Request

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Beschwerde-Info

Unseriöses Casino

AmunRa Casino

Betrag

€ 71.75

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LACAPACA47 Ungarn
vor 1 Woche

Hello,

I am writing regarding my account verification and withdrawal request.

I have already uploaded more than 200 photos where my face, ID document, and even my elbow are clearly visible, exactly as requested. Despite this, my withdrawal request keeps getting rejected with the same automatic message.

I find this extremely frustrating and unacceptable. I have used many other platforms before, and my verification was always successful using the same type of photos taken with the same phone. There has never been an issue like this.

At this point, I have followed all your instructions multiple times and made every possible effort to comply with your requirements. However, I am not receiving any meaningful response, and my withdrawal is still being denied.

Please review my case manually and clearly explain what exactly is wrong with my submissions, or approve my verification and process my withdrawal immediately.

I expect a proper response, not an automated rejection message.
I am a registered user (name: László), and I have a pending withdrawal of 71.75 EUR that keeps getting rejected.

I have uploaded more than 200 verification photos exactly as requested (face, ID, and visible elbow), but I keep receiving the same automated rejection message.

I have also contacted support multiple times but received no proper response.

Please review my account manually and resolve this issue. You should be able to identify my account based on my name and withdrawal amount.

This situation is very frustrating and unacceptable.

Thank you

AskGamblers
vor 1 Woche

Dear AmunRa Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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LACAPACA47 Ungarn
vor 1 Woche

I apologize, AskGamblers — I mixed up the two websites. I did not intend to file a complaint against Amunra; it was meant for AmonBet. Once again, I sincerely apologize for the confusion. The names are very similar, which led to my mistake. Kindly delete this complaint. Thank you for your understanding.

AskGamblers
vor 1 Woche

Dear all,

As apparent from the submitter's latest post, it is now obvious that the player submitted complaint against wrong casino. Therefore, we have no other choice but to Reject the complaint.

AskGamblers Complaint Team is using this occasion to recommend the player that further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.