AmunRa Casino - No cashout options available, issue still not resolved after 6 days of waiting

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Unseriöses Casino

AmunRa Casino

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€ 175

vor 4 Jahren

On 2/11/2020, I made my first deposit to Amunra casino using Skrill. After playing my deposit through several times I decided to withdraw (175EUR), however I have been unable to initiate the withdrawal as there is no option to withdraw, in addition to it saying I have no money to cash out, which Livechat admitted was bug on their website. Each day I have asked live chat to help me, and sent emails. I have received useless general responses that they are working on the issue, when in fact they are just stalling my withdrawal. I want them to release my money immediately.

vor 4 Jahren

Dear all,

AmunRa is fully reviewing the case described above and we will get back with details shortly.

Best regards,
AmunRa Team

vor 4 Jahren

I've been hearing this same story for almost two weeks now, and nothing has been resolved

vor 4 Jahren

Dear all,

Our Team needs a little bit more time to present the solution of the case. We appreciate the understanding shown by all sides.

Best regards,
AmunRa Team

vor 4 Jahren

okay, waiting, shouldn't take this long though

vor 4 Jahren

Dear all,

Our Team is happy to announce that a solution has been found and the remaining withdrawal has been processed from our side.

We have accordingly notified the player in direct communication containing more details about the payment.

Once again, we would like to apologize for the inconvenience caused and thank the player for his cooperation.

Best regards,
AmunRa Team

AskGamblers
vor 4 Jahren

Dear @kornyb,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

vor 4 Jahren

I can confirm I have received the money

AskGamblers
vor 4 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.