AmunRa Casino - No cashout option available

Dear Player,

We would like to apologize for the issue you were experiencing.

Our team is working on resolving the matter and to prevent any such situations in the future, however to date the account balance has been lost and there are no winnings to cash out.

Please accept our sincere apologies! The Amura Team guarantees that the issue is going to be fixed in the earliest future and you as well as our other players will not end up having such problems.

Best Regards,
Amunra.com

Dear @H1rurg,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I broke down like a normal person and lost everything, it takes 21 days. Although there is already no money on the balance sheet (thanks to Amunra) BUT THE PROBLEM IS NOT RESOLVED.

Dear @H1rurg,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.