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Casino Beschwerden

AmunRa Casino - Delayed payment of 1981 EUR

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Beschwerde-Info

Unseriöses Casino

AmunRa Casino

Betrag

€ 1981

vehkis926 Finnland
vor 4 Jahren

Dear Sir,

I registered at AmunRa casino on March 11th, deposited 300 EUR and won 1981 EUR.

On 15th of March I was asked for documents and I sent the documents on the same day via email since my AmunRa casino account was blocked.

I have been emailing with the support many times and they answer with "We would kindly ask you to wait a bit longer." and "We would like to inform you that soon you will get an additional e-mail notification.".


I attached a picture of some of the email correspondence.

Can you please reach for AmunRa and ask if they could pay me already?


With kind regards,

vor 4 Jahren

Dear all,

We would like to inform you that our Finance Department is working on the case.
We will inform You as soon as there is an update.

Please accept our apologies for the delay!

Best regards,
AmunRa Team

vor 4 Jahren

Dear all,

Please note that we have paid the Player their winnings.

We would like to ask them to confirm.

Best regards,
AmunRa Team

AskGamblers
vor 4 Jahren

Dear @vehkis926,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

vehkis926 Finnland
vor 4 Jahren

I have received the funds. Thank you AskGamblers and thank you AmunRa.

AskGamblers
vor 4 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.