AmunRa Casino - Cannot cashout to the card I used for deposit

I can add to this that i have ask to have cashout on paysafecard. I did not have a paysafecard account so had to make this first and have my account verifyed there before i could use it for cashout.
I don't want to use paysafecard because they charge huge fee for withdraw money, and their cards are almost useless for payment in my country.
But two minutes after my complain was published here, i got the first 1000 euro accepted.
So seems like i am getting my money, but not in a way i would prefer.
I still need to make a new bank account to have my money from paysafecard, just wanted to have my money out from this site as quick as possible. I played my balance a bit up, so I still have 2x1000euro pending. And over 100 euro in the balance, gonna try and build that up to more cashout. When it gets to zero, and my remaining cashout is completed, i will never return to this casino. And because of this bad experience i will never play on a N1 casino again.

Another update i just got this mail from the support.

Dear Mark,

Let us give you our sincerest apologies for the inconvenience you have experienced when withdrawing your funds on our website.

We are glad to inform you that your withdrawal request in total amount of 1,000 EUR has been processed by our Financial Department via Paysafecard payment system. The other 2 pending withdrawals will be processed at the earliest opportunity.

Thank you for your patience and cooperation.

Best Wishes,
Amunra.com Team

Dear Player,

We would like to congratulate your on your big win! We always try our best to deal with withdrawals in the most comfortable way, since we are perfectly aware, that this matter is a number one priority for all our customers and we always strive to provide them with the best service possible!

We would like to inform you, that your cashout requests are scheduled by our Financial Department for the following dates:

1000 EUR - to be executed today, on the 8th of July;
1000 EUR - to be executed tomorrow, on the 9th of July.

Please, be rest assured, that we are working on the matter to allow all our players to withdraw to the same payment method they have deposited with. We are investigating it with the highest priority.

We sincerely hope, that you find the aforementioned schedule satisfactory.

Best wishes,

AmunRa

I can confirm that Amunra have send me all the money to my paysafecard. But i will still have to find out how to get my money out from the paysafecard plus they also have huge fees for payout to me.

As the casino themself said above, they know that the most important for players is withdrawel.
If it was a new problem just started to happen then of course the sites need time to fix it.
But i can see other people having the issue back in may, so that is at least for two months. If they wrote when i made the deposit, that i should be aware that can only can deposit with a Visa, but I will not be able to withdraw to it. Then i knew and I could consider if I wanted to make a deposit.
But how it works now, it is the classic Slow down tactic from a dishonest casino, because they hope some people will gamble away the money while they wait for their withdrawel.

I will as i promised the casino, let people know i got the money on the forum were i shared my big win. I will of course share all the details about how i got the money and then people can make up their own mind about this site.
It was a a one time visit for me to this site, due to the dishonest behavior.

Dear Player,

We would like to highlight, that we are striving to get the aforementioned issue resolved in the shortest time possible. In the meantime, all of the cashout requests you have submitted were paid out to your e-wallet.

We apologise for any arisen inconvenience and wish you all the best!

Regards,

AmunRa

Dear @btgking,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

@askgamblers
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment

I would kindly ask you to look at my response from 10 july were i confirm i got the money

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.