AmunRa Casino - Amunra last payment taking long

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AmunRa Casino

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€ 823

Alam11k Finnland
vor 3 Jahren

I am waiting for last payment from AmunRa Casino for a long time. Originally I won on 14th of December and since then they have verified my account and paid me 3000 EUR in three 1000 EUR transactions. I still have 823 EUR in my balance and would like them to pay me the rest of my balance. I will attach pictures of emails, but cannot post a picture of my balance as they have closed my account since my win. Can AmunRa representative please have a look at what can be done here, thank you very much.

vor 3 Jahren

Dear Customer,

Thank you for reaching out!

We would like to express our apologies for the delay with the withdrawal.

We understand how frustrating this situation has been for you, and therefore we did everything in our power to speed up the process.

We confirm that the withdrawal has been processed and the funds will soon reach your account.

Please let us know if you have any other questions.

Best regards,
Amunra.com

AskGamblers
vor 3 Jahren

Dear @Alam11k,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.