há 9 anos
Leo Vegas are stalling my withdrawal of money which I deposited only (not winnings). I have sent them my ID verification documents. They want a photo of my previous debit card but that card was cancelled by the bank & I was issued with a new one. Naturally I destroyed the old card when I received my new one. They told me that I could get a screen shot of it on my online banking account. Or, ask my branch to give me a letter! I can't & the bank told me they never keep old card details on file and that no bank ever does this. And, that they would not be able to provide me with a written letter stating the card belonged to me as it's not something they do either. They are finding every excuse to stall my withdrawal. Please can you help.
