Playamo Casino - Ignoring Self Exclusion Request

RESOLVIDA

MartijnvK Países Baixos

Dear Ask Gamblers,

So, on december 26th of 2016 I've send an e-mail to Playamo support to self excluse myself. Because self exclusion is not possible to do self. You need to contact support. Even though Ask Gamblers thought that it can be done very easily in the account. That is not the case.

Today, january 3th my account still isn't closed yet and Playamo is not responding to the e-mail. I was able to made various deposits even though I asked to self excluse myself.

So, to befully clear:

It is not possible to set a (deposit) limit in your account self or by live chat. Playamo does not support deposit limits
It is not possible to self excluse yourself without contacting support by e-mail
When sending an e-mail they won't close the account and let players make deposits
I've given Playomo more then 24 hours to respond to my request

I'm very aware Playamo is a starting casino, but I would really like to get this complaint seriously as players can get in trouble, just like me.

I would like that Playamo closes my account and will return the deposits that I made beacuse I request excluded myself.

Greetings Martijn

Cassino PlayAmo

Hello Martijn.

Could you please provide us with your Playamo username.

Kindest regards,

Playamo team

MartijnvK Países Baixos

Hello Playamo,

Sure! It's MartijnvK.

MartijnvK Países Baixos

Update for Ask Gamblers. Playamo finally managed to close my account after a few days. At this moment waiting for response and a refund.

Greetings Martijn

Cassino PlayAmo

Hello Martijn,

Hope everything is well.

First of all let me apologize for this sutiation..

Your self-exclusion letter was missed in the spam folder by our tech mistake.

We have credited your account with 528Euro - the total amount of your losses (deposits minus cashouts) since the self-exclusion letter was sent to us.

You can sign in into your playamo account and withdraw your money. After that your account will be permanently closed.

We are deeply sorry for this trouble.

Sincerely yours

Playamo team

MartijnvK Países Baixos

Hello Playamo,

Thanks for the respond, the solution and explaining what went wrong.

I hope it will do some good for other players in the future who have the same problems with gambling. In my opinion (just to be nice and help you) you need to build an option so players can exclude themselves effective immediately, not by sending an e-mail. It takes too long for your team to respond.

All the best in the future!

@Ask Gamblers, I'm satisfied with the explanation and the solution. You can change this complaint into solved.
Thanks for helping me!

Greetings Martijn

AskGamblers

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Playamo Casino - Ignoring Self Exclusion Request

Informação da reclamação

Cassino em disputa

Motivo

Valor

€ 528

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