888 Casino - Closed my account without saying why, refused to refund deposit

888casino has contacted me by email. The review has been resumed. It seems that the matter can be solved ?when I receive them sufficient proof of ID and my accounts. Thank you 888casino I believe this thing will be fine. Give us some time and we will see.

The 888 casino requires a valid identity card, preferably a passport. My driver's license was not sufficient for them.

There are 2-week queues (signature and fingerprints) for identifying your own city police. I have to reserve the time to another city 100km away so I can get faster. I also have to choose a quick pass for it to be faster. These cost me 100 euros, not to mention time and effort.

If all goes well I get a new pass for the end of the week maybe on Friday. In that case, I will send it to 888casinon and hope that this can be resolved.

The new passport arrived this morning. I immediately sent pictures of it to 888casino. Images uploaded successfully. I hope this is fine. I wait for the casino response.

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 888 Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hello,

We can confirm that the disputed amount of €200.00 was first returned to the account bankroll on 25/05/2018. Document verification was required by our Operations Team due to restrictions on a related account.

After the verification was successful, the member was able to withdraw their entire account bankroll of €905.00. The withdrawal was requested on 18/06/2018 and it has been approved on 21/06/2018.

Please let us know if further details are needed.

Dear @mattula,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

It's been a long time since my case. However, it was resolved happily thanks to the help of the Askgambler team.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.