Pin-up Casino - Pinup casino deposit not credited

Fraudsters company

Hello Susampat!
Regarding the deposit, we see that there was a difficulty and task was created at 04.02. The standard time for solving such problems is about 72 hours, but in some situations it can be slightly increased depending on the workload of the payment system. Do not worry, you should just wait, the situation will be resolved and your money will be credited to your account, if the funds were actually transferred to our account

But about the loss of bonus wagering, can you find out a little more? What do you mean by losting it? Also, please clarify about the winnings in the slot - when was it, for what amount and in which slot?

I couldn't complete my bonus wagering because i didn't get the deposit amount in my account to play.

This bonus was for Saturday fs weekend
And your agent promised me to deal with the bonus amount if the amount is not credited that day only . Proofs attached.

We checked the information and see that at the time of contacting the chat you had the only one active bonus that was credited for playing for freespins. You received that freespins earlier for a deposit after activating the promocode

We would like to note that when wagering bonuses, only the amount remaining on the bonus balance at the end of wagering is transferred to the real balance. When you wrote to the chat, only 1 bonus rupee remained on the bonus balance - this means that even if you received a deposit on time and you continued wagering, only 1 rupee in this case would credit to your real account in case of successful completion of wagering

We apologize to you for the operator who did not immediately inform you of this information in the chat and promised to deal with the bonus later. With this operator, his manager will conduct a conversation so that similar situations do not arise in the future

As for your deposit, you need to wait for the solution of the task that you wrote about earlier in this discussion. We are monitoring this situation and as soon as there are any changes, we will inform you in this discussion and via email

Dear @Susampat,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have not received any mail or my funds till now

Hello!
Dear Susampat, as for the email - yes, we see that indeed the letter was never delivered due to the technical complexity that arose, but as for the deposit - the money was credited to your balance 2023-02-09 6:36 GMT +5.5. You successfully played with these funds during the whole day of the 09.02. Why have you written that the money was not credited to you?

It was never credited. Inr 400 was not credited and still pending

Dear forum administration, please clarify what proof we can provide to you as evidence of our words?

Dear Pin-up Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Pin-up Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.