Pin-up Casino - Not acknowledging deposit

Hello!

Thank you for sharing your situation. First of all, we want to emphasize that we always strive to maintain an honest, transparent, and fair approach towards all players without exception. We do not distinguish between "small" and "big" users. Our goal is to create a comfortable and reliable service for everyone.

In order for us to verify the information and look into the matter, please provide your account ID on the website. Unfortunately, without this information, we are unable to conduct a review.

Dear Pin-up Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

Thank you for providing the account information and for your cooperation.
Following a review of the deposit, we found that a request had previously been submitted to the finance department. However, due to incorrect formatting, it was processed with an error. After a subsequent review by our specialists, the funds were successfully credited to your balance on June 3, 2025, at 09:11:35 (GMT+3).

We kindly ask that in future support requests, you provide the most accurate and detailed information possible regarding your financial transactions. This will enable us to resolve such issues more quickly and efficiently.

We apologize for any inconvenience this may have caused.

Dear @Yonip2025,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.