Pin-up Casino - Money deducted from my account but not added to the game account

Hello! Please send us your account ID, we will check the information about the deposit.

Dear Pin-up Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello Ayush!

We have checked your information. Regarding the deposit that was not received, ticket TS-375143 was created on 06/24. We will contact the payment system and clarify the information on the deposit. We want to remind you that financial requests are considered within 72 hours. Please wait for your issue to be resolved, as soon as the ticket is resolved, you will receive a response by mail

Hello Ayush!
We have checked your information. Regarding the deposit that was not received, ticket TS-375143 was created on 06/24. We will contact the payment system and clarify the information on the deposit. We want to remind you that financial requests are considered within 72 hours. Please wait for your issue to be resolved, as soon as the ticket is resolved, you will receive a response by mail.

They only ask for ss and time. They didn't resolved my problem

We understand that you would like to receive your funds as soon as possible. We have sent a request to the payment system regarding your deposit, and now we are waiting for a response from them. Unfortunately, we cannot influence the speed of their work. Please don't worry, your issue will be resolved soon.

Dear Pin-up Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Good day
The specialists of the financial department sent a second request to the payment system and are now waiting for a response from it. We are very sorry that the issue was delayed, but we really hope that it will be resolved in the near future.

Dear Pin-up Casino,

Any updates regarding this ongoing complaint?

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Greetings!

For task TS-375143, we received a response from the payment system and notified the client by email, which he specified in his profile. The response that was received and sent to the client: "You have contacted Pin-Up technical support. Thank you for cooperation!
Unfortunately, your deposit was not credited - the operation has an unsuccessful final status. The funds should be refunded by your bank. The timings depend on your bank. Please contact your bank for further details. We recommend you to try make a deposit again."

Dear @Ayush001,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.