Pin-up Casino - Huge Amount not credited to my Pinup Account

Dear Pin-up Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Pin-up Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Greetings!

Thank you, ASKGAMBLERS, for providing another chance.

EHSAAN, When contacting the technical support chat on the website, please provide the ticket number TS-1081217 and specify the wallet number to which you made the deposit. This is necessary for us to be able to submit a new request to the payment aggregator to search for the deposit.

Pinup Casino I have already shared the information couple of times with support personnel via email via telegram but still the money is not credited

Greetings!

We see the recipient's email, but there may be other data about this transfer that we need to resolve the issue
Look in the app for any data other than the recipient's email, phone number, or the account number itself
If you cannot find this information, you will need to provide a statement in PDF format showing this deposit, then we will be able to look and resolve the issue

I am ready to provide each and every required information. I am attaching pdf statement of my account here. Also the payment screenshot is already attached.
I have not heard back from support yet after their recent email that asked me to share UPI id where I deposited money.
BANK ACCOUNT STATEMENT ATTACHED

Thank you for providing the documents. We have submitted a request to the payment provider. We will try to resolve the issue as soon as possible.

Ok I will wait

askgamblers Please help as they are totally denying this transaction of 30,000 rupees. The Upi id Spay.e­lon­tec­h@t­ime­cosmos belongs to them as I got this address at time of deposit. Now they are saying it does not belong to us. Please help

Hello! The specialists have sent a request to the payment provider regarding this situation and received a response stating that the payment was not made on our website.

Totally lying I swear to God I got the upi id spay.e­lon­tec­h@t­ime­cosmos from pinup payment page itself and after 15 days they are saying it is not account. This is pathetic. I will go to cybercrime. You cannot take my 30,000 rupees

We understand your frustration and have done everything possible to resolve this situation. We have submitted a request to the payment provider, who has checked all the details. Unfortunately, we do not have the details to which you made the transfer.

I have raised a case with my bank and they said they will investigate if the payment is stuck in gateway it will refund to my account and if the payment is transferred to spay.e­lon­tec­h@t­ime­cosmos, they will send a letter stating that the beneficiary was successfully paid

We'll be waiting for your messages.

As soon as I hear back from my bank I will immediately respond

Dear @Ehsaan,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

My bank has given a deadline of two weeks before they provide documented proof of the transaction or refund the money if it is stuck in gateway

I have attached a statement from my bank that the transaction was successfully credit to your Pinup upi id. Please check the attachment and without any further delays give me my money back. Don’t make excuses now.

Hello!
This document does not contain any additional information about the transfer, such as a unique number or similar.
Regarding the transfer to this email address, if you also provided the wallet number to the operator, we submitted a request to the payment aggregator and received a response that these details do not belong to us.
Unfortunately, without any additional NEW data, we cannot resend the request.

Upi reference number is 445933789325.
The other details about the beneficiary account are in attachment and as follows

UPI/44­593­378­932­5/W­allet Load/s­pay.el­ont­ech­@t/IDFC FIRST Bank/P­TMF­ACE­A21­9A7­B04­9E790 C0E4E7B2722682

Hello,

We see that the specialists have submitted a follow-up request and are awaiting further response. Once there is any information, we will notify you immediately.

I am waiting patiently

Dear all,

This complaint has been reopened as per Pin-up Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello!
Our specialists have double-checked everything and have received confirmation again that the deposit was not made to our account details. Please contact your bank to attempt to retrieve the funds.

My bank has clearly stated that the beneficiaries bank (IDFC BANK) has received the funds. How are confirming you did not receive the funds when your bank is even confirming that the payment was received