Pin-up Casino - Deposit not recievied

Hello!
Could you please provide the details of your account (ID, email, or phone number associated with the account) so that we can look into the situation?

Dear Pin-up Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS,
We have no registered users with this email address.

Dear @Arka5655,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the correct information regarding your account has already been sent to the Pin-up Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse to provide correct information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you forward it to the relevant regulatory body.

Thanks for your cooperation.

My registered email address with Pin-up is - < removed >

Registered mobile number - < removed >

Player ID - 51037028

The customer care executive is saying that your experts are looking into it and it has been more than 15 days now, I have not received any of my deposits and both of the ticket that I have raised has not yet been resolved.

I have also checked this matter with my bank, they are clearly saying that the money has left my account and been deposited to the sent account.

The ticket I have raised - TS-1219983, TS-1241199.

Kindly resolve the matter as soon as possible

The exact same thing has happened again yesterday. The payment gateway is very bad and I will recommend my friends and family not to play in Pin-up Casino because what is happening is breaking trust of loyal customers.
I have deposited 300inr on 11/06/2024 and it has still not been credited to Pin-up account. I have not raised any ticket because it is of no use, they are going to say the same thing again and again.
I am attaching the screenshot of the payment below.

One deposit has been credited. We are still waiting for information from the payment provider regarding the remaining deposits.

Yes the first deposit of 430 inr has been credited to my Pin-up wallet.
There are 3 more deposits pending. Is not this a clear case of fraudulent? What else do you guys want me to believe?
Ticket numbers that I have raised against these deposits
1. TS-1241199 - 448 inr through Phonepe
2. TS-1274287 - 300 inr through Phonepe
3. TS-1275932 - 500 inr through Phonepe.
This is a clear case of fraudulent and I will recommend everyone not to use Pin-up Casino.
I am also attaching the copy of the deposits which clearly shows the transaction ID and everything else needed which also indicates that money has left from my Bank .

Hello!
We do not accept deposits directly, like all other companies. We use payment aggregators. There are instances when funds "hang," and it is necessary to submit requests to the payment aggregator to locate your funds. This is not fraud but a glitch in the payment channel. Once the payment aggregator reviews our request and locates the deposit, they will resend the funds, and they will be credited to your account. You just need to wait a little, and in any case, once the issue is resolved, you will receive an email notification.

please ask your payment aggregator to do it fast because it has been more than 18 days now. And as for the new deposits, they are also not credited to my account till now. This is hard earned money that we invest in your online casino.
Every time the same glitch is happening? And now after all these GLITCHES I am afraid that i can not deposit any more money in your casino because I have lost my trust here.
Do something about the tickets I have raised as soon as possible.

Today I got a mail from Pin-up manager. the mail is :You have contacted PIN-UP technical support. Thank you for cooperation! Unfortunately, your deposit was unsuccessful and was not credited because it was not made using our details. We recommend that you contact your bank to clarify details and seek payment.
Then I contacted the online support, they said that i have not done the payment using their details (the same thing which was mailed to me). though I once confirmed the name of the payment aggregator from customer support but the customer support denied giving me any more information and was constantly forcing me to contact my bank for other deatils.
I have contacted my bank and they said the payment was successful and that the money has been debited from my bank and no money has been credited to my bank.
I am attaching the screenshots of the chats and the payment receipt.
IF THIS IS NOT FRAUD THEN WHAT IS??

Hello! Ticket TS-1275932 has already been resolved, 500 rupees have been credited to your balance on 2024-06-15 14:44:24 + 3.
Regarding tickets TS-1241199 and TS-1274287, can you provide a response from the bank stating that the deposits were successful?

Yes I will prove the confirmation from my bank and deposit these amounts in Pin-up account as soon as possible because it has been more than 20 days now.
I am attaching the screenshots of the payments that they were successful.

Why is there no reply? Where is my money? I have submitted everything you guys asked. And today (20/06/2024) also I spoke to my bank manager, he said "the transaction has been completed successfully and that no money has returned to my bank". Where did my money go?
And this is continuing since the last 20 days. I am frustrated now with this matter.
Also Pin-up Casino has stopped responding my complaints here.

Hello! You have previously sent us these receipts. Our finance department has advised that these deposits were unsuccessful, which means the funds should be returned back to your PhonePe account. If your bank claims otherwise, please provide the bank's response in writing, and also provide a statement for your card from the moment of deposit to the current time.

Dear @Arka5655,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the paperwork has already been sent to the Pin-up Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required n paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.