Pin-up Casino - Deposit amount is not credited in my pin up wallet

Hello.
It is very unfortunate that such a situation arose. I understand that the delay in the accrual of the deposit is very unpleasant, but for our part we are trying to do everything to resolve the issue. The money was not credited to the account, so we sent the request to the payment system. Your question is solved within the framework of tasks TS-378831 and TS-382343. Now we are waiting for a response regarding the deposit from the payment system. Unfortunately, it is impossible to speed up the process, since the payment system is a different company and we cannot influence the timing of the consideration of the issue. As soon as we receive a response, we will immediately notify you by email, which is indicated in your account.
We hope to resolve the issue as soon as possible.

Not resolved my problem. Still my amount was not credited. Pin up team is very slow. I want my money now. Why they doing such things it is horrible. Each time i contact the live chat they told me wait wait wait they did nt know when it will credit. I want my money. Still i believe in ask gamblers site and pin up team. Please give my money. Other wise i did nt play in your site in future

Not resolved my problem. Still my amount was not credited. Pin up team is very slow. I want my money now. Why they doing such things it is horrible. Each time i contact the live chat they told me wait wait wait they did nt know when it will credit. I want my money. Still i believe in ask gamblers site and pin up team. Please give my money. Other wise i did nt play in your site in future

We understand your disappointment, but you need to wait and the issue must be resolved. Task TS-378831 received a response, your deposit is unsuccessful and you need to contact the bank to clarify the timing of the return of funds to your card (usually up to 15 days).
As for the task TS-382343, you need to wait for now, since the request was re-sent to the payment system and you need to wait for a response. Hope for your understanding.

TS-378831 regarding this your reply is saying me to contact the branch how can i tell them this situation. What document or what proof need to be submit in my bank. They are un aware about this transaction. When i check the transaction details in my third party app which im usimg to send money they told me that the amount is credited in their account. You told me the fund is not credited. Please tell me what could i need to do. What i need to tell in my bank.
Also please post a update about my other ticket TS-382343

Greetings!

Unfortunately, I can not tell you what document is needed for the bank. In any case, transactions on debiting money should be visible on the card, by date, time and amount, a bank specialist will be able to track the payment. For our part, it is not possible to provide any documents. The answer that you received on the task was provided to us by the payment system.

As for task TS-382343, it is still under consideration by the payment system. I'm sorry you have to wait so long, but there is no way for us to influence the speed of the response. As soon as we receive a response from the payment system, we will immediately notify you about it.

Still my money is not credited to my bank account. It is very horrible to wait like this. What pin up team do like this how irresponsible actuali they are. Sir please give my money back. Why did you take this much time. Please give my money. I contacted the branch but they did nt repond. They told me that the amount is successfully credited to their account

Hello!

Regarding the money on the task TS-378831 - you need to contact the bank and tell them that the deposit was unsuccessful on our part and clarify the terms and conditions of the return. Regarding money on the task TS-382343 - this information is still being specified with the payment system, please wait

No response frommy bank account, please do needful. Please give my money. No response from bank i did nt get my fund till this time

Hello.
Regarding the money on the task TS-378831 we don't have information, deposit wasn't successful, need to contact your bank and get information there. The task TS-382343 is still deciding by our specialists, information is being specified with the payment system, need to wait. When will have details, you will be informed by email.

Dear Pin-up Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

We checked the information on ticket TS-382343. Unfortunately, the ticket is still being considered by our specialists. We have sent a second request to the payment system and are now waiting for a response. Please be a little more patient and wait. For our part, we cannot influence the speed of the payment system, unfortunately.

after i make complaint to my bank they registered my complaint and told me that wait for 7 bussiness days for your refund , after 7 days no refund will get , so again contacted to my bank branch they told me there is some complication to process the refund because some issue from your beneficiary so they told me that you should make sure that your amount was not credited to their account or ask them to give a letter that contain your transaction amount the same had not credited to thier bank account. what i will di sir , i want my money , please do needful

We understand your frustration, experts are looking into the problem. Also, on your question, a request was re-sent to the payment system. At the moment, you need to wait for a response from them. We hope for your understanding and a speedy resolution of the issue.

I got reply from my bank. They done register for refund request to the beneficiary bank after the beneficiary bank approve they are not received the amount then your fund will be returned to my bank account. So please please pass this mesaage to ur finance dept and bank. Ur bank approve then i got my payment. Please pass this is to your bank

Can you send a screenshot of the correspondence with the bank, where it is said about this? Also, we are still waiting for a response from the payment system.

I get this information through phone. Sir please just contact your bank sir my bank made a request for refund to ur bank. They informed me through phone call sir

Sir you just do onething my bank team send a request to ur bank for accepting you did not get my money to ur account then my bank refund my money to me. My bank only give my money after you should agree you did nt get my money

At the moment, you need to wait for a response from the payment system, since your question is still under consideration. Hope for your understanding.

Actualy what are you doing there. I just see another person complaint, he is waiting for his money in 90 says still he is not get his money what are you doing. Your cheating me.

We are a licensed company, we value each of our clients and do not cheat anyone. We understand that you want to receive your money as soon as possible, and we do our best to resolve your ticket as soon as possible. Please be a little more patient and wait. Don't worry, Jithin.

Now i would like to make a complaint at Licensing authority of casino. Because pin up finance dept and payment system was very slow they are irritating their customer. I use almost all other casino but pin up is the worst casino ever. So now i decided to make an complaint at licsensing authority of casino. I got email id of them and also i suggest all others do the same

We understand that you are upset and angry, but we are doing our best to resolve the issue as soon as possible. But it depends not only on us, we are waiting for a response from the payment system. We hope for a speedy resolution of the issue and ask you to wait.

I send my complaints to License authority of casino gaming. Waitimg for their reply. I saw somany complaints like me they did not get their money even complete 8 months. So i feel the same. Fraud from pin up casino

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly. 

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.