Pin-up Casino - Deposit 4k at 5th may

Hi Team,

My mistake forget to mentioned inr amount is 4000 INR not in euro. Please correct.

Dear Pin-up Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello!
We see that you have previously contacted customer support, and specialists are working on resolving this issue.
They have submitted a request to the payment system and are awaiting a response - as soon as we receive it, we will update this discussion and notify you by email.

Hi Pinup Team,

You just buying time here i have requested on 6th may almost 6 days passed.

Hi Pinup team,

I received email you have refund money to my bank account and depending on bank then share me transaction details or receipt.

Hello! The funds did not reach us, and your bank should refund them to you depending on the refund policy of your bank.

According to bank transaction has been successful credit to your payment gateway and it can't refund after long time. Kindly check with your Payment gateway and share me statement.

Ask gamblers Team,
Kindly look into this meter, If they told me not received then provide statement, I have attached snapshot.

Hello!
We have not received this deposit, so please contact your bank to clarify the refund timeline.

Bank already told deposited to vendor account not possible to refund kindly coordinate with your third party gateway and provide statement to confirm with my bank.

Hello!
Please provide a screenshot of the response from your bank confirming that the funds have been successfully transferred and have not been refunded.

Dear @mk2430,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required paperwork has already been sent to the Pin-up Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required info or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.