Pin-up Casino - Amount not credited to my wallet

Greetings!

At the moment, your question has been sent to the payment system for consideration. We will do our best to get you an answer as soon as possible, but now we waiting for verification from the payment system that pays the deposit. Please wait for a response to your e-mail address, which you indicated in the Profile during registration.

If there are any more questions, we will be happy to answer them.

But its 14 days of I registered the complaint
Will my money back or not just say in one word ?

We assure you that the specialists of the financial department will do their best to resolve your issue. Money cannot be lost. We understand that you are waiting for a long time, but now the speed of the decision does not depend on us - we are just as disappointed as you are waiting, but we are waiting for a response from the payment system.

But when money will be back
I u people can’t deposit money in my wallet
Then please do refund it in my account

We ask you to wait for the solution of the problem. At the moment, the money has not been received by the company, and therefore has not been credited to you. As soon as we receive a response from the payment system, we will notify you and your issue will be resolved.

Okay but I already sent money to ur payment company at the time of deposit then how can u say ur payment company didn’t get the money ?
How can u people be like this
Just give me my money

Hello!

The payment system is not ours, we only use their services. To find out what happened to the money, we submitted a request to their company. Until we get an answer to it, we cannot solve this situation. Please wait with us for a response to our request.

But when it will be back ?

We have already received a response and sent it to you by email. Please check your mailbox for instructions

Dear @jaybhalodiya00,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.