Pin-up Casino - Amount debited but not credited to my pinup account

Hello!
Could you please provide the details of your account (ID, email, or phone number associated with the account) so that we can look into the situation?

Hello pinup,
My Pinup ID is 41984715 and my ticket numbers are TS - 1164535 and 1164535

TS - 1164535 and TS - 1164545

We see that you have previously contacted customer support, and specialists are working on resolving this issue. They have submitted a request to the payment system, and we are awaiting a response. As soon as we receive it, we will update this discussion and notify you by email.

I have got the same response from day 1 of this issue, but the point is why is it taking so much time and its been 14 days now and still awaiting response from payment system? I even contacted my Bank about this issue they said it has been successful from my side I have submitted all the required documents proofs stating that it was successful from my end, but your payment system is very slow to identify transactions.

Its been 15 days now and my both deposits are still not credited Total 46000 is pending for deposit.

Hello,

We apologize for the delay in resolving this matter. Unfortunately, we are still awaiting a response from our payment provider. We will do our best to expedite the process as much as possible.

I am getting same response from day 1 and FYI its 18th day today!

Hello!
Unfortunately, until we receive a response to our inquiry from the payment aggregator, we cannot resolve the situation. Our specialists are doing everything possible to expedite the resolution of the issue.

Its been 20 days now

Update on Deposits -

Dear ASKGAMBLERS and Pin-Up Casino,

I have received my 15000 Deposit in my Pinup Account, But 31000 is still Pending. I got a mail from Technical support regarding 31000/- they are saying that
" We have not recorded any receipts of funds from the deposit regarding which you applied. We recommend contacting your bank to clarify details and help finding payment"

I have already and again submitted mail and till date Bank Statement in PDF format, stating that the amount of 31000 INR is successfully credited to beneficiary / payment provider account, to prove that i am submitting here too. And also i will inform you that the amount of 31000 was transferred to same Beneficiary to whom this 15000 was transferred.

Kindly look into this issue again, I don't wanna waste another 20 days more for this,

@ASKGAMBLERS kindly you too look into this and solve this pending issue from so long

Thanks

Dear Pin-up Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello!
The payment aggregator still has not provided a response to our inquiry. Our specialists are doing everything possible to obtain it as soon as possible.

I hope this should resolve ASAP, as it's already 24 days passed.

Update on Deposits -

Dear ASKGAMBLERS and Pin-Up Casino,

I am Glad to say this that i have received my 31000 deposit in my Pinup Account, Thank you ASKGAMBLERS and PINUP team for you support.

I just want to say this that time taken to rectify this issue is 27 days which can be little more faster in future days.

Dear ASKGAMBLERS you can now mark this issue as Resolved and once again I thank you and your team.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.