Parimatch Casino - I had made a deposit and it was never added to my account or refunded


Informação da reclamação

Cassino em disputa

Parimatch Casino


₹ 9999

Postado em 30 de agosto de 2023

I had made a deposit & the deposit never showed up on my account.

They owe me a refund of ₹9999 to either my original payment method (bank account) or my gaming account.

Here are the details of the transaction –

User ID – 928986836

Date Of Deposit – 7th August 2023

Method Of Deposit – UPI

Time Of Transaction – 11:18 PM

UPI Transaction ID – 321990386251

Google Transaction ID : CICAgND6zd6FTQ


For better understanding, I have also attached a screenshot of their deposits page.

Now, to resolve the issue - the first step I took was to contact their live chat support. I followed all the necessary procedures (providing them with my bank statement till that date & other details)

They said that the issue would be resolved in 2-3 Days which obviously didn't happen.

After a week into the issue and no resolution from the Parimatch Live Chat Support Team. I took the step of E-Mailing each and everything + more explaining my issue on 22nd August 2023. It has been more than a week & despite multiple follow-ups - there is no RESOLUTION.

After dragging an open and shut case of refund for more than 21 days - Parimatch had the audacity to say that they can't provide a timeframe, which is funny because - earlier on Live Chat, they did!

Postado em 2 de setembro de 2023

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Parimatch Casino Reclamações

  • 14 de 36 resolvida
  • há 2 dias resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 6,831 USD valor médio

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