Reclamação #340 Parimatch Casino

Two deposits not credited INR 10000 and INR 5000

Por k y.

há 3 meses

Dear AskGamblers Team,

I am raising a formal complaint against Parimatch regarding two deposits that were successfully debited from my bank account but were not credited to my gaming account.

Player Details:

Name: <removed>

Game ID: 922899273

Transaction 1:

Amount: ₹9,999.34

Date & Time: 07 February 2026 – 09:59 PM

Paid To: Mohd Shuaib

UPI ID: shuaib698@ybl

UPI Reference Number: 396878266839

Status: Successful

Transaction 2:

Amount: ₹5,000

Date & Time: 07 February 2026 – 10:32 PM

Paid To: Ram Raj Singh

UPI ID: 8013619695@ikwik

UPI Reference Number: 396879738471

Status: Successful

Total Amount Debited: ₹14,999.34

Both payments were successfully debited from my Indian Overseas Bank account. However, these deposits were not credited to my Parimatch gaming account.

I have already:

Raised two support tickets on Parimatch.

Shared payment screenshots.

Shared the complete bank statement from the deposit date until today.

Attached email communication (PDF).

Attached live chat transcripts.

It has now been 10 days, and both tickets are still showing “Submitted” status. No one has responded, and no proper investigation update has been provided.

Despite submitting full proof and cooperating fully, the funds remain uncredited.

I respectfully request Athat skGamblers intervene and escalate this matter, as the operator has failed to respond or resolve the issue within a reasonable timeframe.

I am attaching all supporting documents for verification.

Thank you for your assistance.

Sincerely,

Game ID: 922899273

Cassino em disputa Parimatch Casino

Motivo Valor não creditado

Valor ₹5000

Discussão

AskGamblers

• Support Team

há 3 meses

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Parimatch Casino

• Representative

há 3 meses

Dear AskGamblers Complaints Team,

We are providing a final update following a comprehensive investigation into the two deposits mentioned:

INR 5,000: As previously stated, this deposit was confirmed and successfully credited to the player’s account.

INR 10,000: Our Financial Department, in coordination with our payment partners, has completed the audit for this transaction. The results show that the payment details (recipient info) used for this transfer do not belong to Parimatch or any of our authorized payment providers.

Since the funds were sent to an external third-party destination that is not associated with our official payment gateway, we cannot locate or credit this amount to the player's balance. We strongly recommend that the player contacts their bank’s fraud department to dispute this transaction and trace the recipient.

As we have fulfilled our obligations regarding the valid transaction (INR 5,000) and verified that the other was sent to incorrect credentials, we kindly ask the AskGamblers team to consider this case resolved/closed from our side.

Parimatch Casino

• Representative

há 3 meses

Dear AskGamblers Complaints Team,

We have an update regarding the two missing deposits mentioned in this complaint.

After a thorough investigation by our Financial Department and the payment provider, we have successfully confirmed the transaction of INR 5,000. The funds have been credited to the player's casino balance.
We kindly ask the player to verify that the INR 5,000 is now available in their account.

Yashvarma

• Índia

há 3 meses

Dear AskGamblers Complaints Team,

I am submitting additional clarification and documentary proof regarding my complaint against Parimatch.

I am attaching the following evidence:

Parimatch deposit screenshots showing:

+10,000 INR – Declined
Date: 7 February 2026 – 21:59

+5,000 INR – Declined
Date: 7 February 2026 – 22:32

Paytm payment confirmations showing:

₹9,999.34 sent
Date: 07 February 2026 – 09:59 PM
UPI Ref No: 396878266839
Paid To: shuaib698@ybl

₹5,000 sent
Date: 07 February 2026 – 10:32 PM
UPI Ref No: 396879738471
Paid To: 8013619695@ikwik

The timestamps of the Parimatch deposit attempts and the Paytm payments match exactly to the minute in both cases on 07 February 2026.

This clearly demonstrates that:

The deposits were initiated from inside my logged-in Parimatch account.

The payment redirection occurred immediately after initiating the deposit.

The payments were completed successfully through UPI on the same date and minute.

These were not independent or external transfers.

It is highly improbable that two separate “phishing” transfers would occur at the exact same timestamps as two declined deposit attempts recorded inside Parimatch’s system.

If Parimatch maintains that these UPI IDs are not associated with them, I respectfully request that they provide technical logs showing that no payment redirection occurred from my account (Game ID: 922899273) at those exact timestamps on 07 February 2026.

Until such evidence is provided, the claim that this was unrelated to their platform remains unsupported.

I kindly request AskGamblers to keep this complaint open and require Parimatch to provide concrete technical proof.

Thank you for your assistance.

Sincerely,
Kallepalli Yaswanth Varma
Game ID: 922899273

Raio-X do Parimatch Casino

Resolvido 125 / 196

Valor médio $1,849

Duração média da reclamação 6 dias

Resposta média 2 dias

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Parimatch has Account restricted and funds withheld despite officially accepted KYC

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Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
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Ticket id linked to my withdrawals

#106631751.

#106633658

#106634271

I make withdrawals but I have not received in my Bank account and customer service creates tickets on my behalf for solution, but they haven't solved my issue yet.

I am expecting that they will solve my problem very fast.

Parimatch is a big and genuine platform but they do this I am not expecting this.

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player id 412063968

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Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.

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Missing UPI Deposits Not Credited to Betting Account or Refunded to Bank

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Withdrawal amount 33900 is not received

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I have repeatedly requested the UTR/reference number, but support states that the case is still with the billing/payment team and no UTR has been provided.

The funds have neither been credited to my bank account nor returned to my wallet balance. I have attached screenshots of the support conversations and would appreciate a review of the case.

Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.

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Hi Team,

I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.

Below are the transaction details:

1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >

My account details are as follows:

Player ID: 605215262

< personal details removed >

Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:

Ticket id - 103627652, this is for INR 3000

Ticket id - 104154921. This is for INR 5000

I request that you to reverse the amounts back to my PariMatch wallet immediately.

I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

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